Wellbeing Receptionist

**Position Summary**
The Wellbeing Receptionist is responsible for ensuring that the highest levels of customer service are achieved, and that all standards are met and maintained. The Wellbeing Receptionist serves as the main point of contact for all hotel guests and residents, works in tandem with management and other departments to ensure guests have an ultimate wellness experience. The Wellbeing Receptionist is professional, positive and able to maintain a calm and friendly demeanor while delivering outstanding service to our guests.

**Job Duties**:

- Responsible for greeting every guest upon arrival
- Ensure health forms are filled out fully using Zenoti System
- Provide each guest with a locker and tour of facilities
- Process guests' check out, calculate charges and receive payments using Zenoti
- Provide guidance to clients on the procedures at the spa
- Answer telephone calls and provide accurate information to clients
- Introduce new beauty products to clients and educate them on their uses and benefits whilst demonstrating a thorough knowledge of the treatments and products employed in treatments
- Open and close the facilities at the appropriate time
- Ensure that the front desk is clean and organized for free movement
- Assist in getting client feedback on level of services delivered in order to improve on service delivery
- Inform staff members of appointments that have been canceled by clients, and also alert staff members of the arrival of clients who come without prior appointments
- Assist in developing promotional events, which focus on increasing the clientele of the facilities.
- Manage the visitor register to keep record of people who visit the facilities on a daily basis
- Receive customer complaints and feedback and direct them to appropriate offices for resolution.
- **System**:

- Make, confirm, cancel and change appointments
- Provide detailed information about all treatments & services offered
- Ensure guest special requests are efficiently completed
- Competent working with mínimal supervision
- Other related duties as assigned by the leadership team

**Core Competencies**:

- Excellent communication skills
- Excellent organizational skills
- Wellness & Guest Services focused
- Able to work within a team
- Accountability and Dependability

Adaptability/ Flexibility
- Desire to learn
- Strong communication skills (in English; additional languages an asset)
- Proficiency in Microsoft Office software (including but not limited to: Word, Outlook, Excel)
- Spa and Wellness experience an asset
- Feel comfortable working in a fast-paced environment requiring multitasking and

problem solving
**OUR BENEFITS**

As a company, we pride ourselves on our close-knit relationships, development and wellbeing. We offer you:

- Wellbeing Benefits
- Mental Health First Aiders
- Birthday Day Off
- Wellbeing Program
- Cycle to work Scheme
- Employee Assistance Programme
- Quiet Room
- Meeting Free Fridays
- Flexible Work Policy
- Events
- Christmas Party
- Social gatherings
- Christmas Lunch and Team Activities
- Associates' Appreciation Days
- Reward and Recognition
- Competitive Salary
- 28 paid holidays per annum
- Star of the Month and Star of the Year
- Associate Referral Scheme
- Pension Scheme
- Pan Mail Programme
- Perks and Benefits
- Guest Experience Programme
- F&B outlets associate discounts
- Annual Travel Season Ticket Loan
- Friends and Family rates in our hotel and the Pan Pacific Hotel Group properties
- Laundering of your tailored, bespoke Pan Pacific London uniform
- Staff restaurant where our chefs prepare delicious complimentary daily meals
- Diversity and inclusion
- Prayer Room
- Culture Club
- Learning and Development
- 2 Study Days per year (fully paid)
- 3 Day comprehensive orientation programme
- Excellent Training and Development Opportunities
- Personal Development Opportunities
- Corporate Social Responsibilities
- 2 Volunteer Days per year (fully paid)
- Strong focus on sustainability

**ABOUT PAN PACIFIC LONDON**

Welcoming the epitome of modern luxury

A modern urban retreat located in One Bishopsgate Plaza in the heart of the City of London and just moments from Liverpool Street Station, Pan Pacific London combines sincere Singaporean hospitality with contemporary London design.

A new statement of indulgence designed by New-York based duo Yabu Pushelberg, the hotel appeals to City workers and urban explorers with a slew of world-class amenities.

Epitomising the juxtaposition of old and new London architecture, One Bishopsgate Plaza encapsulates not only a 43-storey bronze tower, encompassing Pan Pacific London and private Sky Residence apartments, but also the 144-year-old One Devonshire House featuring designer shops, a destination restaurant, and our very own contemporary cocktail bar. A landscaped public plaza seamlessly connects these two cultural hubs together, making Pan Pacific London a 24-hour destination for meeting, living, working and discovering.

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