Customer Service Assistant

3 days ago

South Shields, United Kingdom Barbour Full time

**Company Description**:
The Barbour story began in 1894 in South Shields in the North East of England. Founder John Barbour began supplying oilskins and other garments to protect the growing community of sailors, fishermen and dockers. Still family owned and now fifth generation, Barbour HQ remains in South Shields. Under the leadership of Chairman Dame Margaret Barbour, Barbour has grown into a lifestyle brand sold in over 55 countries worldwide including Europe, the US and Asia offering a wardrobe of stylish functional clothing, footwear and accessories inspired by the unique values of the British countryside. The iconic Barbour Bedale and Barbour Beaufort wax jackets continue to be made by hand in the factory in South Shields. In 2020, Barbour launched Wax for Life, an overarching name for all of Barbour’s wax services designed to encourage customers to extend the life of their wax garments. Wax for Life includes re-waxing and repairs (first introduced in 1921) and Barbour Re-Loved an upcycling circularity initiative. Each year over 70,000 wax garments are sent back to Barbour globally to be repaired, rewaxed or altered.

**Position Overview**:
We have an exciting opportunity for a Customer Service Assistant to join our South Shields Factory on a full-time permanent basis. This role will be key to processing customer jackets in line with Service Level Agreement.

**Main Duties and Responsibilities**:
**Safety**
- To maintain excellent housekeeping standards at all times.
- Ensure Safe Working Procedures are followed at all times.

**Quality**
- To ensure repairs and reproofs are carried out to satisfy customer expectations.
- Maintain a level of accuracy of data processing that ensures customer expectations are met.

**Cost**
- To meet individual efficiency targets.

**Delivery**
- To liaise with other Team Leaders to control and plan resource effectively to ensure that Customer Promised and SLA dates are met.
- Receive customer jackets and perform ‘triaged’ receipt process logging customer jackets on the Repairs and Reproofs App.
- To ensure that customer jackets are packaged and shipped back to the customer accurately.

**People**
- Contribute to the CS team in a positive and professional manner.

**Other**
- Undertake any other reasonable activity, as may be required by senior management.

**Skills and Experience**:

- Basic PC Skills (Excel, Outlook)
- A positive can do attitude
- Attention to detail
- Good team working

**Benefits**:

- Staff Discount
- Staff Shop
- Healthcare Cash Plan
- Free onsite parking
- Wellbeing support
- Subsidised canteen
- 25 days holiday as standard increasing with length of service plus bank holidays
- Condensed working week 36 hours Mon-Thurs
- Access to training and development activities to support your career development
- Refer a friend bonus scheme

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