Service Advisor

**Job title: Service Advisor**

**Location: Kings Hill or Ashford / Hybrid**

**Salary: £11.40 PH**

As a Group we are on a mission to become the recognised global leader in education and public sector procurement services. We are on our way, yet there’s still an exciting journey ahead of us.

**About Commercial Services Group**

Commercial Services Group (CSG) is one of the largest providers of public sector and education procurement services globally, with revenues of over £497.8m, 1659 staff and five trading divisions: Global Education Supplies, Procurement, Energy & Carbon, Community Services and People Services.

Wholly owned by Kent County Council, CSG supports over 15,000 customers in 86 countries and collaborates with a supply chain of c1,000 suppliers.

**The role and brand you will be working in**:
This position will provide support to the Business Support Manager, in all aspects of administration support to achieve the division’s aims and objectives, as well as ensuring compliance with business procedures and engaging with internal and external clients.

**What will you be doing?**

The role’s main responsibilities will involve (but not be limited to):

- General administrative duties.
- To receive enquiries, pass information on appropriately and ensure that support is provided along with an excellent standard of Customer Service (internally and externally).
- Timely and effective processing of purchase orders, ensuring accuracy of records and best value is achieved through a managed supply chain. Ensure that all purchase records/orders/reports and related data for management accounting purposes are maintained.
- Ensuring that all quotations are produced in a professional and timely manner and records are updated.
- Provide support as required in the processing of insurance claims, reports.
- As directed produce invoices, ensuring all activity is recorded in the appropriate database.
- Ensuring that operational records and documents are stored and used effectively, specifically with reference to: Health and Safety, Machinery and Equipment, Vehicles and Contracts.
- Contract reporting; daily/weekly/monthly to meet customer requirements.
- Assisting with the scheduling of vehicle and plant maintenance or PAT testing activities and liaising with clients and suppliers to facilitate.
- Updating all relevant business systems.
- As required assist with the bid and tender process.
- To offer effective cover and support to other team members, ensuring business continuity.

**What we need from you**
- Computer literate with a good working knowledge of Microsoft Office including Outlook, Excel, Word and PowerPoint.
- Experience of working in a busy and commercial environmental
- Experience of working across multiple functions / Businesses
- Strong administration experience (previous experience of contracts or vehicle administration beneficial)
- Experienced in providing outstanding customers service

**We is on offer for you?**
- 25 days holiday, plus bank holidays
- Birthday off work
- Life assurance cover
- Company pension
- Flexible first, hybrid working
- A culture of progression & development
- Shopping discounts & retailer offers
- Team & company events
- eLearning portal
- EAP programme
- Referral scheme
- Health & Wellbeing platform
- Health Cash Plan initiative
- Discounted gym membership

**Our culture is based on our values;**
- Everyone is valued
- Make a difference
- Give our best
- Freedom to thrive

We give our employees a lot of freedom, and in return we expect you to be empowered, self-motivated, work smart and with integrity.