Patient Transport Liaison Officer

2 days ago


Salisbury, United Kingdom E-zec Medical Transport Services Ltd Full time

**Role Summary**

This role of a Patient Transport Liaison Officer is to work directly with the Salisbury Discharge Team to ensure that patient flow in and out of the healthcare setting is maximised to deliver the highest level of care with strong communication skills. They are also required to work alongside trust teams, patients, E-zec control, plan & dispatch and road teams to ensure effective communication across the service.

In addition to traditional PTLO responsibilities, the post holder will be responsible for the direct line management of 9 FTE staff who provide the dedicated discharge resourcing for the Salisbury Discharge Contract.

**Key Responsibilities and Duties**
- Attend daily bed-management meetings with clinical site/bed managers, ward matrons, department walk-around(s). Where applicable.
- Effectively handle sensitive situations & remain calm under pressure.
- Maintain confidentiality in relation to personal data held on patients or colleagues.
- Comply with health & safety regulations at all times.
- Identify and report actual or potential hazards/risks in the working environment in accordance with company policy.
- Work with Salisbury District Hospital to ensure KPIs are achieved. Pharmacy and discharging department to ensure priority processes for patient TTOs, where applicable.
- Liaise with Care Package and discharge planning teams.
- Ensure road and office teams are working to E-zec policies and procedures.
- Ensure their designated road staff have a clean and tidy appearance and are wearing the correct uniform.
- Correct resources are deployed meeting the Trust and patients’ requirements.
- Resources (vehicles and road teams) are allocated to correct patient mobility.
- Support with incidents and complaints.
- Monitor escalation processes for their responsible area and liaise with Day Control, Head of Patient Transport Services and SSOTP supplying all escalation data on a regular basis with supporting data and actions moving forward.
- Keep up to date with changes in policies and procedures and undertake all necessary training.
- Conduct appraisals and probationary reviews with Ambulance Care Assistants in line with Company policy.
- Ensure all areas of contract deliver excellent patient service by delivering Annual Skills Development training and conducting driving assessments as and when required.
- Conduct property risk assessments as and when required to ensure safe and suitable access for Ambulance Crews.
- Be visible and maintain a physical presence across the contract.
- Undertake any other duties and responsibilities as an when required.

For this role you must possess a valid and current UK driving licence with no more than 3 penalty points.

This a 37.5 hour a week contract, Monday to Friday with flexibility required to work hours from 08:00 - 20:00 to ensure that all operational team members have visibility of management and a high level of engagement and direction.

IND1

**Job Types**: Full-time, Permanent

**Salary**: £24,250.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Employee discount
- On-site parking
- Referral programme
- Store discount

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Licence/Certification:

- full UK Driving Licence with less than 3 points (required)

Work Location: One location



  • Salisbury, United Kingdom E-zec Medical Transport Services Ltd Full time

    **Role Summary** This role of a Patient Transport Liaison Officer is to work directly with the Salisbury Discharge Team to ensure that patient flow in and out of the healthcare setting is maximised to deliver the highest level of care with strong communication skills. They are also required to work alongside trust teams, patients, E-zec control, plan &...


  • Salisbury, United Kingdom Avon and Wiltshire Mental Health Partnership NHS Trust Full time

    Main duties of the jobAssessment and management of in-patients with complex health care needs including co-morbid physical and psychiatric illness within SFT.The post holder will assume Responsible Clinician (RC) status for inpatients within SFT and subject to the Mental Health Act.Provide specialist psychiatric advice within the general hospital...


  • Salisbury, United Kingdom Wiltshire Council Full time

    Summary We are looking for a Transport Playground Supervisor in or around the Salisbury area to support Broad Chalke Primary School. **LIVE **WORK** **SUPPORT** **About the role** As a Transport Playground Supervisor, you will be responsible for ensuring the pupils are safe, prior/post opening/closing time of the school and who are being dropped off or...


  • Salisbury SP BJ, United Kingdom Avon and Wiltshire Mental Health Partnership NHS Trust Full time £70,000 - £110,000 per year

    The Trust is seeking a Consultant Psychiatrist to work with MH Liaison team in Salisbury Foundation Trust (SFT), providing Clinical leadership. To provide rapid, prioritised and proportionate Consultant assessment and management of mental health needs within SFT. It is a great opportunity to work within an established multi-disciplinary team. Working with a...


  • Salisbury, United Kingdom Oxford Health NHS Foundation Trust Full time

    Are you looking for a role where you can make a real difference to the lives of children, young people and their families? With a big national focus on improving services for children and young people’s mental health and wellbeing, there has never been a better time to join Oxford Health CAMHS and make a positive difference to children and young people’s...


  • Salisbury, United Kingdom Dr Davies and Partners Full time

    **Job details** **Salary** £10.00 to £11.50 per hour dependent on experience Previous Reception based experience is beneficial but not essential. **Job type** Part-time Permanent **Benefits** NHS pension Free parking **Full Job Description** Downton Surgery is a rural NHS GP Practice looking to hire another receptionist/administrator to join our...


  • Salisbury, United Kingdom Hunter AHP & Mental Health Full time

    Band 6 CPN Psychiatric Liaison - Salisbury - £35ph The hours are full-time (37.5 hours), Monday - Friday, 9 - 5. However these are flexible. There’s opportunity to do other shift patterns too as this is a 24/7 service. The hourly rate for this position is £32.46 - £35.00ph. Role details: - CPN - Band 6 - £32.46 - £35.00ph - Setting: Psychiatric...


  • Salisbury, United Kingdom Wiltshire Council Full time

    A local council in England is looking for Passenger Transport – Community Companions to ensure the well-being of vulnerable children during their journeys to and from school. The role involves assisting drivers and may include wheelchair manipulation. Ideal candidates will be patient and empathetic, ready to make a positive impact. Flexible hours from 10...


  • Salisbury, United Kingdom E-zec Medical Transport Services Ltd Full time

    **This is a permanent role, working full-time - Either 5x8 hour or 4x10 hour shifts per week.** If you're passionate about people and feel you want to make a difference at work, then consider a career with us. An Ambulance Care Assistant (ACA) is a hugely rewarding and fulfilling role. Each day, you’ll be helping someone in need, making their lives that...


  • Salisbury SP FD, United Kingdom Avon and Wiltshire Mental Health Partnership NHS Trust Full time £39,000 - £72,000 per year

    To provide information, proportional assessment and sign posting to patients and their family and carers presenting with mental health problems/needs in community settings. To foster strong collaborative and trusting working relationships with the referring agent/Primary Care Health Care Professionals underpinned by an educative and solutions focussed...