Guest Services Agent

4 days ago

London, United Kingdom Holiday Inn Kensington High Street Full time

**Guest Services Agent**

At Holiday Inn® Hotels & Resorts our job is to bring the joy of travel to everyone. That’s where you come in. When you’re part of the Holiday Inn Hotels & Resorts brand you’re more than just a job title.

At Holiday Inn we look for people who are friendly, welcoming and full of life; people who are always finding ways to make every guest’s experience an enjoyable one.

The Holiday Inn London - Kensington is located just off Kensington High Street. It’s a 706 bedroom 4 star hotel with 13 meeting rooms and extensive spa facilities, and we are looking for a Guest Services Agent to join our busy and professional team. We need someone, who is charismatic, professional and well groomed.

In return, the Holiday Inn London - Kensington High Street will give you a competitive salary and benefits package, as well as opportunities to learn new skills and grow your career.

You must be able to demonstrate that you have excellent social interaction and communication skills, as well as a good general knowledge of London in order to direct guests. It is also important that you are able to work calmly whilst under pressure and remain customer focused.

First and last impressions count in our line of business, therefore this role’s main responsibility is to provide an efficient, friendly and memorable welcome and deliver a high standard of service throughout our guest's stay, in accordance with the hotel standards.

**Job overview**
- To promote and develop loyalty from hotel guests by positively reacting to their needs.
- Promote personalized service for all guests.
- To maintain a thorough and accurate log of all requests and resolution through the Guest Services Department
- Coordinate tasks and work with other departments to ensure that the department runs efficiently.
- To be present in the hotel public area and promote positive attitude promptly reacting to customer comments or complaints.
- To assist in loyalty programme for the hotel.
- Assist other employees to ensure proper coverage and prompt guest service

**Salary**: £22,500.00 per year

**Benefits**:

- Company pension
- Discounted or free food
- Employee discount

Schedule:

- 8 hour shift
- Day shift
- Weekend availability

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