Guest Services Agent

4 days ago

London, United Kingdom Hotel 41 (London, Victoria) Full time

The Front Office department is looking for a passionate **Guest Services Agent** to provide guests with outstanding service in this stunning hotel. This position has excellent progression opportunities and would be suited to someone with an enthusiastic personality and someone who is proud to work in a luxury environment. Shift patterns will be on a "4 Days on/4 Days off", 10:00am - 22:00pm. **Who are we?** Hotel 41, part of the Red Carnation Hotel Collection, has been voted the number 1 hotel in the UK by TripAdvisor, and also has a prestigious Forbes Five Star Rating. Hotel 41 is an exquisite hidden gem overlooking the Royal Mews at Buckingham Palace and minutes from Victoria Station. With 30 luxurious rooms and suites and breathtaking Executive Lounge, this Residents only, five star deluxe hotel is discreet but full of atmosphere. **What benefits you would get as Guest Services Agent?** - Salary from £24,000 to £30,000 including service charge - Professional, award winning training and development opportunities - Recommend friend and family bonus scheme worth up to £600 - Free meals on duty - Discount of 30% off on food and 25% off on beverages in any Red Carnation Hotel outlets - Complimentary uniform and dry cleaning services - Holiday allowance increasing with length of service up to 25 days - Two paid volunteering days each year - Free access to Employee Assistance Programme - Hotel based recognition incentive (Employee of the month up to £200) - Discounted accommodation rates with The Red Carnation Hotel Collection & The Travel Corporation globally - Staff Appreciation Annual Party and other Employee Recognition Events **What are the main responsibilities of a Guest Services Agent?** - Responding to enquiries in line with our mission statement: “no request is too large, no detail is too small” - To provide warm and caring services to our guests - To ensure that all arrival rooms are fully checked and prepared as per the guests’ preferences - To act and represent Red Carnation Hotels according to its “passion for excellence” ethos - Communicate and cooperate with hotel departments about regular guests, VIPs and their requirements **What are we looking for in a Guest Services Agent?** - Command a strong level of written and spoken English - Display a polite and professional attitude at all times - Be an excellent team player - Be enthusiastic in delivering excellent customer service - Be passionate and willing to learn We electronically scan and store a copy of your passport/visa and/or ID card to gain a clear indication of the authenticity of the document and establish the ‘Right to Work’ in the UK. INDHOTEL

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