Project Coordinator
2 weeks ago
**Project Coordinator - Job Description**
**Summary**
Location: Solihull
Job type: Permanent
Project Coordinator responsibilities include working closely with the sales team to prepare comprehensive onboarding and offboarding of a customer, including sourcing equipment, compiling termination packs, information and timeframes. You will perform various coordinating tasks, like schedule and setting up management of customers’ accounts, along with administrative duties, like maintaining project documentation and handling order queries. To succeed in this role, you should have excellent time management and communication skills, as you’ll collaborate with clients and internal teams to deliver results on deadlines.
Ultimately, the Project Coordinator’s duties are to ensure that all projects are completed on time, within budget, timescales and meet high-quality standards.
**Responsibilities**
- Coordinate sales orders, activities, resources, equipment and other information related to completing orders.
- Break projects into doable actions and set timeframes
- Liaise with clients to identify and define requirements, scope and objectives
- Assign tasks to internal teams and assist with schedule management
- Make sure that clients’ needs are met as projects evolve
- Analyse any risks and opportunities with orders i.e. challenges with the order or alternative solutions that may help the customer
- Negotiate competitive prices across all suppliers for equipment, products and services
- Monitor project progress and handle any issues that arise
- Act as the main point of contact and communicate project status to all participants
- Work with the Sales Manager to eliminate blockers
- Issue all appropriate legal paperwork (e.g. contracts and terms of the agreement)
- Ensure standards and requirements are met through the order process
- Handling inbound calls from customers
- Providing technical, billing and procedural support with major areas of responsibility
- Providing customer focused and accurate solutions to customers’ problems that are order related.
- Providing information on company products and services to the customer
- Identifying and escalating technical and network issues
- Completing Sales Order Forms
- Carrying Out Account Reviews for Account Managers
- Assisting the Accounts Department with queries
- General Administrative tasks
- Training new members of staff
- Non-voice work may be required in the future
- Assisting the Support department
**Requirements**:
- Proven work experience as a Project Coordinator or similar role
- Experience in project management, from implementation to delivery
- Solid organisational skills, including multitasking and time-management
- Attention to Detail
- Strong teamwork skills
- Excellent communication skills
- Good problem-solving skills
- Excellent PC literacy, able to talk and type
- Previous Telecom experience preferred (not essential)
Pay: £23,000.00-£29,000.00 per year
Work Location: In person
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