Tenancy Sustainment Officer

**Tenancy Sustainment Officer**

**Location**:Congleton, Cheshire

**Salary**:£23,478** **per annum**

**Job title: Tenancy Sustainment Officer**

We have an opportunity for **a **Tenancy Sustainment Officer** **to join our organisation.

The **Tenancy Sustainment Officer** **will be based at our offices in **Congleton.**

**PURPOSE OF THE JOB**:
To understand the complex needs of formerly homeless tenants, now occupying temporary/ Supported Exempt Accommodation. To deliver the housing management functions of the business (rent collection, void management, H&S compliance, and tenant allocation / signup) whilst maintaining a consistently high level of customer service that enhances the quality of life for tenants by providing safe, secure and attractive environments; creating sustainable communities.

You will be expected to contribute to the maintenance and development of the Association’s values, culture and ethos.

**KEY RESPONSIBILITIES**
- To provide housing management services to supported housing tenants, assisting with advice and interventions to deliver care, support and supervision for tenancy sustainment purposes.
- Leading role and case ownership for a small patch of customer accounts; managing but, not exclusively rent; rent arrears, former tenant arrears (in conjunction with the FTA process) in a timely manner, property condition, health & safety, anti-social behaviour, safeguarding, tenancy enforcement and property services.
- Close and regular contact, if practicable weekly contact, with tenants and vulnerable residents referring them to relevant agencies.
- Provide tenants, licensee’s or occupants with appropriate advice regarding tenancy management; rights and responsibilities in relation to tenancy agreements.
- Use of Early Interventions at commencement of tenancy and record activities undertaken.
- Support the voids process, liaison with the Housing Assistant to review referrals for void properties; minimize void times and work in conjunction with Assets and the One-stop-Shop to achieve set targets.
- Sign-up new tenancies at property due to be let and assist with establishing utility provision for the new tenant.
- Deal with replacement furniture for properties where an inventory is provided; ensure that properties are being maintained at a high standard.
- Advise tenants and inform them of any re-charges due to deliberate damage or neglect of the property caused by factors other than those defined as protected characteristics.
- Liaise with Concierge staff for ‘hand-overs’ ensuring that any out-of-hours incidents are dealt with swiftly.
- Respond promptly to reports of ASB, nuisance, harassment and domestic violence in accordance with Adullam’s policies and procedures.
- Obtain evidence from other team members if required for tenancy enforcement.
- Enforcement to pre-court level of anti-social behaviour and breaches of tenancy agreements and or licences.
- Represent Adullam in court for arrears cases (when required)
- Estate inspections and management/reporting of environmental hazards (abandoned motor vehicles, fly-tipping).
- To work in collaboration with the Central Rents and Charges team for the effective collection of rents and service charges.
- Monitor and review quarterly rent statements in-line with KPI’s for rent and income.
- Contribute to annual estate inspections and assist with service charges and settings.
- To embrace the values of co-production and to strive to enhance Resident Liaison to point of action.
- Maintain an up-to-date knowledge and understanding of Health & Safety, particularly regarding Fire safety and HMOs, to undertake Fire Audits as part of estate management duties.
- To support colleagues and internal customers via co-ordinated response to reports of abandonment, anti-social behaviour, safeguarding, benefit take-up and rent collection and repair and defect reporting.
- Ensure fire safety records are maintained and Fire Safety Audits are undertaken at blocks of properties where fire safety regulations are required.
- Use a mobile working system (Pronto Forms) to record all visits, repairs, and tenant inter-actions.
- Assist tenants with transfer requests and provide move-on advice and interventions.
- Report all accidents in accordance with procedure.
- To take personal responsibility to reduce environmental impact as part of the green agenda.
- To carry out any other reasonable duties, as directed by the management, in the spirit and scope of Adullam’s core values.

**Culture, Values and Behaviour**
- To articulate and personally demonstrate Adullam’s set of values and behaviours.
- To contribute to the building of a staff culture where every person feels empowered and valued.

**Health and Safety**
- To be aware of the Association’s policies and ensure they are carried out and that good practice is maintained.
- Carry out monthly site inspections and follow up on actions.
- Carry out annual health and safety inspections on the assoc