Helpdesk Operator

1 week ago

Bristol, United Kingdom Royal BAM Group Full time

**Building a sustainable tomorrow**

BAM FM is recruiting a Helpdesk Operator to support school & commercial projects in the South West but based at Blaise High School, Bristol. Working 37.5 hours per week with varying start times between 7.30am - 4.30pm and 9.00am - 6.00pm

**Your mission**

Reporting to the Helpdesk Manager, your main responsibilities will be to operate the FM Helpdesk where you will be required to take calls and log the tasks requested onto a CAFM system.

Key responsibilities of this role include:

- Issue tasks to site teams/mobile engineers and monitor each task through to completion.
- Provide administration support to the projects and local FM team.
- Provide quotes to our clients for extra works and raising purchase order to our sub-contractors.
- Provide information and take bookings from internal and external customers for sports and room facilities.

**Who are we looking for?**
- A good telephone manner and excellent communication skills
- Strong organisational skills
- A positive and flexible approach to work
- Must be IT literate and proficient in the use of Microsoft Office
- Prior knowledge of Concept Evolution would be advantageous but not essential
- The ability to work as part of a team
- Will be required to undertake an enhanced Disclosure and Barring Service check.

**What’s in it for you?**

A challenging and continuously changing environment in a forward thinking organisation. In addition to an attractive salary and benefits package, we support further personal growth and development.

BAM operates a flexible working policy.

**Your work environment**

People are at the heart of what we do at BAM. We recognise that creating a diverse and inclusive environment that nurtures our employees and encourages them to bring their best and whole self to work is crucial. We’re on an exciting journey to get us there by recruiting the very best talent to join us regardless of race, colour, religion, national or ethnic origin, sexual orientation, gender identity or expression, age, disability or other characteristics.

Be you Join us today, so we can achieve amazing things together and build a sustainable tomorrow.

**Who are we?**

The art of building is about building for communities; it’s about building for life.

Where others stop, we go further, leading the way towards a sustainable tomorrow for us and future generations. As an industry leader, we raise the bar.

Our values: sustainable, inclusive, collaborative, reliable and ownership, enable us to achieve our ambitions. Today, tomorrow and every day.

**Our recruitment process, what you need to know?**

BAM is committed to ensuring a fully inclusive recruitment and onboarding process, so if at anytime you feel you may need any reasonable adjustments, do not hesitate to speak with one of our team, and we will do our best to support you.

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