Head of Account Management

Are you a dynamic and strategic leader with a passion for building and nurturing client relationships? Do you thrive in a fast-paced and creative environment? We have an exciting opportunity for a Head of Account Management to join our esteemed Marketing and PR company client and drive excellence in client services.

**Position**: Head of Account Management

**My client** is a leading Marketing and PR agency known for its innovative campaigns, creative strategies, and exceptional client service. We work with a diverse range of clients, from cutting-edge startups to well-established brands, helping them achieve their business goals through strategic communication and marketing initiatives.

**Role and Responsibilities**:
As the Head of Account Management, you will be at the forefront of our client relationships, driving client satisfaction and growth. Your responsibilities will include:

- Leading and managing a team of Account Managers, providing guidance, mentorship, and support to ensure exceptional client service delivery.
- Developing and implementing strategic account plans to drive client success and satisfaction, while also identifying opportunities for growth and upselling.
- Collaborating closely with cross-functional teams, including creative, PR, and marketing, to develop and execute integrated campaigns that align with client objectives.
- Overseeing the creation and presentation of client proposals, reports, and performance metrics, demonstrating the value and impact of our services.
- Building strong relationships with key client stakeholders, understanding their needs, and providing strategic insights to drive client success.
- Managing and resolving any client escalations or issues promptly and professionally.

**Qualifications**:

- Bachelor's degree in Marketing, Communications, Business, or a related field. Master's degree is a plus.
- Proven experience (X+ years) in account management within a marketing, PR, or advertising agency environment.
- Demonstrated leadership and team management skills, with a track record of developing and mentoring high-performing teams.
- Strong strategic thinking and problem-solving abilities, with the capacity to drive client success and identify growth opportunities.
- Excellent communication and presentation skills, with the ability to build rapport and influence key stakeholders.
- Exceptional organizational skills and attention to detail, while managing multiple client accounts simultaneously.
- Proficiency in industry tools and platforms for project management, reporting, and analytics.

**Why Join Us**:

- Be a key player in shaping and driving the success of our clients and the agency.
- Work in a collaborative and creative environment with a passionate team of professionals.
- Opportunities for professional growth and development within a rapidly growing agency.
- Competitive salary and benefits package.

**Salary**: £58,000.00-£68,000.00 per year

**Benefits**:

- Company events
- Company pension
- Flexitime
- Work from home

Schedule:

- Flexitime
- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to commute/relocate:

- Newcastle upon Tyne: reliably commute or plan to relocate before starting work (required)

**Education**:

- Diploma of Higher Education (preferred)

**Experience**:

- Marketing: 3 years (required)
- Client Relationship Management: 5 years (required)
- Budget Planning: 2 years (required)
- Pharma/ Life Sciences: 1 year (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person