Outpatients Department Lead

**WHO ARE WE?**

Newmedica is one of the leading providers of NHS-funded ophthalmology services in England.
- Our Purpose is to make a positive difference to people’s lives
- Our Vision is to change lives through better sight and eye health
- Our Promise is to use our expertise and compassion to help people feel special, reassured and cared for

We provide services for NHS CCGs, NHS Trusts and Foundation Trusts, and other providers of NHS funded services.

**ROLE SUMMARY**

The Outpatient Lead is an essential role within the service leadership team, reporting to the Operations Manager. The Outpatients Lead is responsible for the day-to-day management and operational delivery of high-quality clinical services within our service.

**KEY RESPONSIBILITIES**

**Clinic Management**
- You will balance your time between running clinics (cataract pre op / post op, Glaucoma new and GFUA and YAG laser depending on experience), managing the department and overseeing the training plans of the out patients’ team.
- Deliver the internal audit function and support external audit as required.
- Drive outstanding clinical performance and experience to patients.
- Manage clinic staff to ensure optimal patient flow, implementing changes where appropriate. Update processes in line with national guidelines.

**Service Management**
- Develop and maintain effective partnerships and working relationships with internal teams, colleagues and external stakeholders (clients, commissioners, partners, suppliers etc.)
- Take the lead in service improvement and development, implementing new service delivery initiatives.

**Team Management**

Embrace Newmedica’s values and strategy and model positive behaviour for all staff members driving high levels of staff satisfaction and retention.

To lead on the recruitment, coaching and development of an appropriately resourced team, ensuring that all colleagues are equipped with the necessary skills and knowledge to deliver sustainable service growth in a safe and professional manner.

Communicate key information from Quality Management Committee (QMC), Medical Advisory Committee (MAC), Information Governance Committee (IGC), and Operations Management Group (OMG) to all clinic staff.

**THE INDIVIDUAL**

EDUCATION & QUALIFICATION
- Demonstrable experience of successful service delivery
- Demonstrable leadership and team management skills
- Experience in managing a multi-disciplinary team
- Significant client or customer relationship management experience
- Experience of working to Clinical Governance and HR policies, including Health and Safety and Equality and Diversity
- Service management within a healthcare environment

EXPERIENCE & KNOWLEDGE
- Excellent verbal and written communication skills
- Excellent presentation skills
- Well-developed IT skills with competency in all Microsoft Office products, including Excel with the ability to pick up company specific skills quickly
- An ability to solve problems and make decisions
- Proven ability to manage and implement change
- Demonstrate understanding of NHS structure and systems
- Demonstrable understanding and experience of Care Quality Commission and other regulatory bodies.
- People management or leadership training
- Project Management experience and/or qualifications (desirable)
- Experience of developing best practice service delivery models
- Experience of implementing Service Improvement strategies
- Understanding of local healthcare economy.

SKILLS & PERSONAL ATTRIBUTES
- Has a professional and positive attitude
- Is calm under pressure and can use initiative
- Self-motivated with an ability to motivate and mentor others
- A passion for shared learning, development and continuous improvement
- Excellent interpersonal and customer relationship skills with the ability to relate effectively with a diverse range of staff, patients and clients.