Head of Contact and Administration

**Details**:
**Reference number**:

- 351838**Salary**:

- £63,612 - £64,249- £63,612 per annum. Rising to £64,249 per annum on successful completion of probation.- A Civil Service Pension with an average employer contribution of 27%**Job grade**:

- Grade 7- Band A APT**Contract type**:

- Permanent**Business area**:

- Digital & Operations**Type of role**:

- Administration / Corporate Support
- Business Management and Improvement
- Contact Centre
- Other**Working pattern**:

- Flexible working, Full-time**Number of jobs available**:

- 1Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Piccadilly Gate, ManchesterAbout the job

**Job summary**:
We are recruiting a Head of Contact and Administration to join our Contact and Administration team.

The purpose of this role is to lead and manage all functions within the Contact and Administration Team, delivering a high quality and efficient service. Childcare across England is an essential component of a child’s opportunity to thrive, it also plays an important role in the economic health of the country. Childcare is a high priority for the UK government.

The Head of Contact and Administration works to the Principal Officer, Regulatory Support and works very closely with the ARC Regulatory Team and regional Early Years teams.

This is a fantastic opportunity to further your experience in Ofsted’s well-established team. The post holder will work with high-achieving professionals at all levels, surrounded by a friendly and supportive team. They will have access to amazing benefits, such as flexible working hours, the Civil Service Pension Scheme, and 32.5 days annual leave + 8 bank holidays. We offer a hybrid working model, so you may also choose to spend a proportion of time working from home.

**Job description**:

- Please refer to the job specification for further information.**Person specification**:

- Please refer to the job specification for further information.**Qualifications**:

- Degree level/professional qualification or equivalent relevant knowledge and experience.**Behaviours**:
We'll assess you against these behaviours during the selection process:

- Managing a Quality Service
- Seeing the Big Picture
- Making Effective Decisions
- Communicating and Influencing
- Working Together
- Delivering at Pace

**Technical skills**:
We'll assess you against these technical skills during the selection process:

- Extensive experience in managing multifunctional departments, including complex and high-volume contact and administration operations.
- Managing teams with regulatory accountabilities to achieve Service Level Agreements and KPIs.
- Extensive people management skills, managing conflict, challenging decisions and behaviours, with a proven ability to manage poor performance.
- Proven leadership skills, particularly in managing change, motivating teams and promoting improvement.
- Ability to understand and implement policies and have a thorough understanding of safeguarding requirements especially as set out in ‘the safeguarding and welfare requirements’ section of the EYFS.
- High quality written and verbal communication, influencing and negotiating skills.
- Manage the implementation of programmes and projects in order to deliver defined objectives and priorities with an ability to manage conflicting priorities.

**Benefits**:

- Alongside your salary of £63,612, Office for Standards in Education, Children's Services and Skills contributes £17,175 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.Full details of the benefits available can be found in our Ofsted Offer brochure.

Things you need to know

**Selection process details**:

- This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Experience and Technical skills.**Application and Shortlisting**:
**Interview**

Please be aware that, as part of our pre-employment checks, you will be required to complete an online health questionnaire.

Feedback will only be provided if you attend an interview or assessment.**Security**:
- People working with government assets must complete baseline personnel security standard (opens in new window) checks.**Nationality requirements**:
This job is broadly open to the following groups:

- UK nationals
- nationals of the Republic of Ireland
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
- Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)**Working for the Civil Service**:

- The Civil Service Code (op