Referral Officer

Job Description
Children’s Services Referral Officer x1 - Multi Agency Safeguarding Hub (MASH)
£34,416 - £35,448 per annum
Permanent - Full time
Newham Dockside, E16 2QU

**JOB DESCRIPTION**

**ABOUT US**

Newham Together - The best place for children and young people.

Children's social care at Newham has made sustained and steady progress on a journey of transformation that will put people at the heart of everything we do and create opportunities for everyone. We are looking for exceptional Referral Officers to join our Multi Agency Safeguarding Hub (MASH). We're big on career development, learning, and training; and our positive organisational change offers a fantastic career development opportunity for those who are driven and dedicated to a career within children’s social care.

We want to be a centre of excellence for Children’s social care by 2023, and the foundations of the clearly articulated ‘Newham Together’ model (based on Co-Production, Curiosity, Compassion, Confidence, Clarity and Community) along with a Practice Learning Framework and a Social Care Academy are now in place to help us get there.

**ABOUT THE JOB**

The Multi-Agency Safeguarding Hub (MASH) deals with referrals from professionals and members of the public who have concerns about the welfare or safety of a child or young person. The MASH ensures that the local authority acts quickly and appropriately to ensure the best decisions are achieved for children; and provides a delivery framework that enables partner agencies to work together to support and safeguard children by sharing and analysing information.

Referral officers will share and discuss information received with social workers, practice leaders, and partner organisations based in the MASH before progressing the referral by directing it to the appropriate agency. Referral officers will seek and collate information from databases and other professionals attending multi-agency discussions.

For more information about the role please refer to the job description.

**ABOUT YOU**

‘People at the heart of everything we do’

We're looking for confident and efficient Referral Officers who are passionate about their work and genuinely care about improving the lives of children and young people.

You will have experience in a similar role and be able to demonstrate knowledge and understanding of different agencies and how they work together to safeguard children. You will have excellent written and verbal communication skills, including excellent telephone manner and the ability to draw and identify important information from conversations.

You will be highly organised and be able to confidently prioritise work based on information received. You will be comfortable building strong working relationships with colleagues and partner organisations, understanding the importance of collaborative working in achieving the best outcomes for our children.

For more information about who we are looking for, please refer to the person specification (within the job description).

**OUR OFFER**

We've been working hard to make Newham a great place to work.

We will offer you:

- A competitive package of up to **£29,502**
- Flexible working arrangements and the opportunity to work from home.
- Smarter Working with new modern technology.
- 'Newham Together' - a positive, nurturing and collaborative work environment built on trust.
- Excellent transport links to the rest of the capital.
- Permanent and stable senior leadership with a consistent vision.
- Wellbeing service, leisure and discount benefits.
- Travel season ticket loan, cycle scheme, Local Authority pension.
- We will be a ‘social work centre of excellence’ by 2023.

**TO APPLY**

The supporting statement should demonstrate how you meet the relevant requirements listed in the person specification.

**Additional Information**

**Please attach your supporting statement, explaining in no more than x2 A4 sides why and how you meet the criteria for this role.**

**We practice anonymised recruitment. Please ensure that you remove all personal information from any documents that you upload.**
- About Us
The London Borough of Newham is located only 5 miles east of London. It is well positioned with access to all major networks in London and the south east. It is well connected by public transport with, bus, tube and DLR. When the Crossrail service opens it will call at Custom House close to our council offices and also Stratford station and from there to central London. The London City Airport which serves major European cities is located at Royal Albert Dock. Newham has the youngest overall population in the country. It was one of the six host boroughs for the 2012 Summer Olympics and contains most of the Olympic Park including the London Stadium. It has a thriving arts quarter with the Theatre Royal Stratford East offering excellent entertainment for all the family. There is the University of East London which has two campuses in Newham, o