Administrative Assistant
1 week ago
AaGlobal provides translations, interpretation and localisation services to businesses, the Public Sector and private individuals all over the UK.
To help our success continue we are looking for a like-minded individual to join our team in Hull where you’ll need to bring relevant experience in customer service and be ready to work in a fast-paced environment in your role as Administrative Assistant. This will also be a great opportunity for you to learn and develop new skills that will sharpen your succession within a rapidly growing organisation and team.
**Main Job Tasks and Responsibilities**
- Answering incoming calls from clients and interpreters in a professional and courteous manner as well as direct phone enquiries to the appropriate member of staff
- Work effectively in a team driven environment providing guidance and support to other staff members
- Ability to act on your feet in a variety of situations such as handling client dissatisfaction effectively and professionally
- Managing all aspects of face-to-face interpreting bookings
- Allocating bookings to available interpreters through various means including outbound calls
- Handle requests for information and data
- Data entry ensuring a high level of accuracy
**Education, skills and competencies**
Essential:
- Call centre/customer service or office experience
- Computer literate: Microsoft Office suite, as well as the ability to learn new software
- Excellent oral and written communication skills
- Pro-active and self-motivated
- Capable of handling high call volumes
- Target driven
- Team player
Desirable:
- Knowledge of other languages may be an advantage.
**Salary**: Negotiable
**Job Types**: Full-time, Permanent
**Benefits**:
- Additional leave
- Company events
- Cycle to work scheme
- Discounted or free food
Schedule:
- Monday to Friday
Work Location: In person
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