Customer Service Advisor

At Host, we don’t just provide student accommodation - we create thriving communities where students can feel happy, safe and supported throughout their university journey. Our mission? To be the best - and that starts with hiring brilliant people like you

We are on the lookout for a brand new **Customer Service Advisor** to be the heart of our student community in **Gosford Gate and Sky Blue Point, Coventry.**

This is a full-time, on-site position, working 40 hours per week between 9:00 AM and 5:30 PM, including a 30-minute unpaid lunch break, with a salary of £25,500 per annum, reflective of experience and responsibilities.

**Why Join Us?**

We’re growing fast, but we’re not about just filling rooms - we’re about creating homes. Our team is passionate, open and driven by our values: Happy, Open, Secure and Trusted. We genuinely care about our people and our students and we want a Customer Service Advisor who shares our enthusiasm for building exceptional experiences.

**What You’ll Be Doing**
As a Customer Service Advisor, you’ll be the friendly face of the site - the first point of contact for students, visitors and potential residents. You’ll play a key role in creating an amazing living experience. Your role will include:

- **Delivering an exceptional student experience**- being the first friendly face students see, handling enquiries with empathy, solving problems quickly, conducting engaging viewings, helping prospective residents find their perfect home and supporting them through the booking process.
- **Building a thriving student community** - organising exciting events, fostering friendships and creating a vibrant, inclusive atmosphere.
- **Supporting site operations** - assisting with key admin tasks, rent collection and compliance checks while always keeping the student experience at the heart of what we do.
- **Managing front-of-house operations** - keeping reception running smoothly, greeting students and visitors warmly, and providing a helpful, professional service.

**Who We’re Looking For**
We’re after someone friendly, organised, and proactive. Ideally, you’ll have:

- Experience in a customer-facing role, ideally in property or hospitality.
- Excellent communication skills and a warm, welcoming approach.
- A strong problem-solving mindset and the ability to handle student concerns.
- An interest in events and community engagement.
- A keen eye for detail and a hands-on approach to daily operations.

**What’s in It for You?**

At Host, we know that happy teams create the best student experiences. Here’s what you’ll get in return:

- **Career growth** - we invest in training and development to help you reach your potential.
- **A great work culture** - friendly, supportive and built on trust.
- **A role with purpose** - making a real difference in students’ lives.
- **Competitive salary & benefits** - because great work deserves great rewards.

Benefits include:

- 25 days holiday plus bank holidays (pro-rata for part time staff)
- Extra day off on your Birthday
- Extra day off annually for volunteering
- Life insurance
- Access to our Employee Assistance Programme
- Plus, all the standard stuff like a pension & cycle to work scheme

**Ready to Make an Impact?**

If you’re looking for a job where no two days are the same, where you can lead, grow and create amazing student experiences, then we’d love to hear from you

If you're ready to be part of a team that puts students first and creates places they can call home, we’d love to hear from you