Service Administrator

1 week ago

Poole, United Kingdom Sandown Mercedes-Benz of Poole Full time

**Service Administrator**

**Mercedes-Benz of Poole**

An opportunity has arisen to join us as a Service Administrator at Mercedes-Benz of Poole. The main purpose of the Service Administrator role is to assist and support the Service Team Managers and to maximise the sale of additional products and services, upsell work, tyres, purge products and service plans.

**Key Accountabilities**:

- Providing an immediate Sandown experience to the customer
- The preparation of handover/WIP/job packs for service customers
- The sale of service plans to service customers
- The sale of body repairs to service customers
- Support the STMs by assisting with administration
- Provide sickness/holiday cover for STMs
- The follow up of CRM ‘lost’ service customers
- Assist with the implementation of Mercedes Benz ‘Starview’
- 24-hour Roadside Assistance support
- Co-ordination / Administration of Mobile Servicing

**Essential Skills Required**:

- High levels of attention to detail and highly organised
- Background in administrative role within a technical environment (preferably within the motor industry)
- Experience of using multiple computer systems simultaneously
- Knowledge of using Kerridge automotive computer system is desirable
- Experience of processing invoices
- Commitment to the achievement of Company goals and targets
- Experience of anticipating and understanding customer needs and demands
- Experience in a customer facing role and able to demonstrate exceptional customer service skills
- Sales experience would be advantageous
- Maths GSCE at grade 5 (C) or above

**Benefits**:

- Highly competitive salary and bonus scheme which is reviewed every 3 months.
- Accredited Mercedes-Benz training and qualifications which covers the latest technology including hybrid and electric cars.
- Up to 25 Days annual leave plus bank holidays
- Pension Scheme with employer contributions
- Employee Assistance Programme
- Eyecare Vouchers
- Cycle to work scheme
- £400 Employee referral scheme
- Life Assurance Policy
- Staff Discounts - MOT’s and Repair
- Staff Retail Purchase Scheme

Hours on work Monday to Friday 08:00 - 17:00 (with a 30-minute unpaid break).Total: 42.5 hours per week

**Job Types**: Full-time, Permanent

**Salary**: Up to £27,028.20 per year

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Life insurance
- Referral programme
- Sick pay
- Store discount

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

**Experience**:

- similar automotive industry: 1 year (required)

Licence/Certification:

- Driving Licence (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person

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