Part-time Customer Service/office Administration

6 days ago

Poole, United Kingdom Gumbies Full time

**Job Vacancy: Part-Time Customer Service/Office Administration Associate**

Gumbies is a brand that specialises in creating lifestyle footwear products using recycled and natural materials. We are committed to promoting sustainability and ethical practices in everything we do. As we continue to grow, we are seeking a skilled and experienced individual to join our team in a part-time role, combining Customer Service, Office Administration, and Warehouse Support responsibilities.

**Key Responsibilities**:
**Administrative Support**:

- Assist with general administrative tasks, including document management, filing, and record keeping.
- Provide support to the team with back-office administration essentials such as bookkeeping and data analysis.
- Collaborate with the finance team to assist with basic bookkeeping tasks and data entry.
- Conduct data analysis using spreadsheets to support decision-making processes.

**Customer Service**:

- Provide product information, resolve issues, and ensure customer satisfaction.
- Assist with order processing, tracking shipments, and handling returns or exchanges.

**Warehouse Support**:

- Assist in the warehouse with picking and packing orders when necessary.
- Maintain inventory accuracy and ensure timely order fulfillment.
- Collaborate with the warehouse team to optimize processes and improve efficiency.

**Social Media and Ticket Triage**:

- Collaborate with the marketing team to develop social media content and engage with customers on various platforms.
- Learn and utilize ticket triaging systems to handle customer inquiries and support requests efficiently.

**Qualifications and Skills**:

- Previous experience in office administration, customer service, or warehouse roles is preferred.
- Strong organizational skills with the ability to manage multiple tasks and prioritize effectively.
- Proficiency in using office software such as Microsoft Office Suite (Word, Excel, PowerPoint) and basic bookkeeping software.
- Excellent communication skills, both written and verbal, with a friendly and professional demeanour.
- Attention to detail and accuracy in data entry, record keeping, and order processing.
- Basic knowledge of social media platforms and their use in a business context (desirable).

**Working Conditions**
- Hours of work: Monday to Friday 5 Hours per day (can be flexible)
- Work Environment: This is an office-based job
- Sick Pay: Statutory sick pay is provided

**Compensation and Benefits**
- £12.00 per hour
- Can be Flexible on hours
- Annual Leave entitlement
- Workplace Pension Provided
- Position has potential to grow
- Internal training provided

**Job Types**: Part-time, Permanent
Part-time hours: 25 per week

**Salary**: £12.00 per hour

Schedule:

- Monday to Friday
- No weekends

**Job Type**: Part-time
Part-time hours: 25 per week

**Salary**: From £12.00 per hour

**Benefits**:

- Company pension
- Employee discount
- On-site parking

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Poole: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer service: 1 year (preferred)
- Administrative experience: 1 year (preferred)

**Language**:

- English (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

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