Product Service

Product Service & Repair Supervisor 1 (00900875)

**Location**:Glasgow, GB, G51 4GA**Position Type**:Professional**Service Controller - Volvo Truck & Bus Glasgow West**

**Salary: £45,000 per annum and Bonus**

**Company Van**

**Working Hours**:38 hours per week Monday to Friday 07.00 to 15.15.- plus an excellent benefits package including an annual bonus, 33 days of holiday (including public holidays), a competitive pension scheme and much more**About us **
At Volvo Truck and Bus, we are passionate about what we do and who we are. We believe our employees are our greatest asset to enable us to deliver excellent service to our customers. Our culture promotes training and development to help individuals reach their career goals, so if you are looking to progress then we can support you to develop your skills within our business. We encourage positive working relationships between staff and managers where ideas are valued. We currently have a rare opportunity for a Service Controller to join our Glasgow West depot.

**About you **

You will play a crucial role by working closely with the team to ensure that work is completed in a timely manner and to the highest quality. You will hold City & Guilds, NVQ Level 3 in a heavy vehicle or equivalent and have previous experience of supervising in a commercial vehicle workshop. You will be knowledgeable in VOSA requirements, MOT Testers manual, Warranty and Contract scope and procedures, workshop KPIs and understand Operators License Laws and Regulations.

You will require experience of leading a team, with the ability to motivate, coach and guide others in their objectives. Having excellent written and verbal communication skills is a strong requirement, as well as having the ability to work daily with spreadsheets and in-house IT systems, to be able to manage productive man hours and unsold man hours.

You must be able to work in an organised and methodical manner, ensuring all daily tasks are completed. Finally, you should be able to modify your approach in specific circumstances to ensure a positive outcome and able to understand & analyse operational issues & propose appropriate solutions.

**Key responsibilities within the role**
- Manage Work In Progress (WIP), oversee the workshop team and regularly manage customer expectations
- working to and maintaining health & safety and environmental standards as well as sustaining a lean way of working
- Help with developing and supporting staff
- As a key member of the dealer management team, the Workshop Controller’s core role is to proactively manage the GVS process from “planning, through On Arrival” to “Invoice / Claim” closure
- Ensuring that service and repair work is completed to time and quality standards and all invoice / claim documents are complete and accurate
- Managing customer expectations, job profitability and workshop productivity targets will be a daily focus to ensure that workshop profitability is optimised
- Carry out regular process reviews with your Dealerpoint Manager to identify operational issues / discrepancies and ensure appropriate follow up actions are taken to rectify
- Manage the performance of the service department to ensure that KPI targets are achieved
- Hold daily production meetings to Plan workload and resources, Review identified issues from previous shift and identify appropriate solutions consistent with standard OTI process requirements
- Anticipate production problems based on forward plan / resources and provide active support to handle workload
- Actively participate in Dealerpoint’s Commercial Crew CRM meetings following the CRM process
- Assist the Dealerpoint Manager in the production of the annual business plan

**If this sounds like a role that you would be interested in and you are looking for your next exciting career challenge, then we would love to hear from you.**Who we are and what we believe in**-
- At **Volvo Trucks** you will be part of leading the way towards a sustainable transport industry. For nearly a century we have been innovating for people - to make life easier, better and safer. Driving progress is our promise to customers, to the industry and to society. At Volvo Trucks we share a curiosity to learn, we work with passion and we embrace change to stay ahead. Join us, together we move the world we want to live in.**Job Category**:Sales & Services**Organization**:Volvo Trucks**Travel Required**:No Travel Required**Requisition ID**:6524**View All Jobs**

**Do we share the same aspirations?**

Every day, Volvo Group products and services ensure that people have food on the table, children arrive safely at school and roads and buildings can be constructed. Looking ahead, we are committed to driving the transition to sustainable and safe transport, mobility and infrastructure solutions toward a net-zero society.

Joining Volvo Group, you will work with some of the world’s most iconic brands and be part of a global and leading industrial