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Customer Service Administrator
2 weeks ago
**Working Hours**: Full-Time, flexible working during operational hours; Monday - Friday 8am-6pm
**Salary**: £23,340 per annum
Here within Serco’s Environmental Services we provide a complete waste, recycling, and street cleansing service on behalf of the residents and community of Norfolk. With a professional, dedicated, and friendly team, our environmental staff ensure that our streets, homes, and businesses are kept clean, safe and tidy, whilst providing the very best levels of customer service to the community that we serve. Right now, we have an opportunity for a like-minded individual to join our team of essential workers as a Customer Care Executive who help us to make a positive difference to the environment, we all live in.
The role is primarily responsible for the customer service delivery, taking calls and queries from members of the public and taking payments on behalf of our client as well as administration tasks.
**As part of this you’ll**:
- Record and maintain customer correspondence and enquiries, reception duties, filling, note taking, casework and complaints within agreed services levels
- Use your own initiative as well as follow established procedures, processes, legislation and systems to source information to provide a resolution for the customer
As part of the customer care centre team you will join us in a constant strive for continuous improvement and efficiency within the administration function by working collaboratively together and shadowing jobs to share roles and responsibilities. We work within a multi-skilled environment ensuring adequate cover for duties and responsibilities are continued in the event of reduced resources.
What you'll need to do the role
First and foremost you will have excellent communication skills as you will be liaising with customers, contractors, partners and stakeholders. Maintaining high customer service standards whilst dealing with queries in a fast paced environment will be your passion and focus of yours.
Previous experience with customer service and/or call centre experience is desireable.
What we offer
Up to 6% contributory pension scheme
Serco discounts which include cinema, merlin entertainment and online shopping discounts and discounts on mobile phone plans and leisure centre memberships.
Interesting, varied and enjoyable work
A company that recognises your contribution
About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
Apply
At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.
