Script Investigation Coordinator

**At AQA, we’re committed to advancing education and we’re committed to our people. As the largest provider of academic qualifications in the UK, we mark over seven million GCSEs and A-levels each year and it’s our people who make this happen.**

**Script Investigation Coordinator**

**Permanent**

**Milton Keynes: £20,900 per year**

**Hybrid**

Can you find a needle in a haystack?

You will work in a data driven environment where your inquisitive, curious and solution focused attitude will be key to the success of this role.
- This is your opportunity to develop and increase your knowledge of technical tools such as Power BI, Excel Macros, VBA and Access which you will use to proactively manage script (exam paper/ material) investigations to minimise customer queries. You do not need to have used all of these tools before and this will be a real opportunity for learning, personal growth and development.
- Supporting the Script Investigation Manager and the wider team in gathering of requirements, set up, delivery and lessons learned of all series script reconciliation activity

Your constant focus on continuous improvement as well as the preparation of any necessary supporting materials such as training collateral and quality assurance checklists will ensure exceptional levels of accuracy.

**What will you do**
- Achieve high quality standards, maintaining agreed productivity schedules and contribute to process improvement.
- Take responsibility for supervising a team of temporary workers across day, and during the peak summer series, night shift to deliver a successful series.

**What’s in it for you?**
- Start with 29 days annual leave rising to 34 with service + bank holidays.
- Training, personal development and a supportive team around you.
- Work in an office environment that has just been through a multimillion pound refit.
- Social activities and wellbeing programmes.
- Free parking onsite.

**What next?**

LI-Hybrid

CRE22

**Recruitment Agencies**

We have a preferred supplier list (PSL) in place.

**Full Job Description**:
**Summary**

Achieving high quality standards, maintaining agreed productivity schedules and contributing to process improvement are all key aspects of the role.

During each Examination Series the Script Investigation Coordinator takes responsibility for supervising a team of temporary workers across day, and during the peak summer series, night shift to deliver a successful series.KEY RESPONSIBILITIES

Operational Responsibilities:
Support the SIM in the gathering of requirements, set up, delivery and lessons learned of all series script reconciliation activity

Proactively manage script reconciliation exceptions to minimise customer queries.

Contribute to the preparation of any necessary supporting materials such as work instructions, training collateral and quality assurance checklists.

Actively contribute to the development of process improvement initiatives and support the implementation of these initiatives in script investigation.

Provide cover for other SICs in their absence

Give support to other Operations departments (EAD and SCO) as required

Summer Series Responsibilities:
Operational Responsibilities.
- Have a clear understanding of the Working Instructions for the relevant operation ensuring any changes are communicated, understood, documented and controlled through the Script Investigation Manager.

Team Leadership

Supervise and mentoring of staff in line with the culture and values of DRS.

Ensuring the allocated team are fully trained and have a clear understanding of all processes to be carried out.

Monitor quality and performance of the team against the requirements of the project.

Identifying any issues with understanding or performance of duties within the team and resolving or escalating as appropriate.

Ensure all labour movement, attendance, absence, leavers etc. are accurately recorded monitored and reported.