Guest Experience Administrator

2 days ago

Motherwell, United Kingdom Peter Vardy Full time

**Customer Experience Advisor**
**Peter Vardy**
**Eurocentral, Motherwell**
**£21,000 + Bonus +Benefits**
**40 Hours - Monday to Friday**

Peter Vardy Ltd is a young, innovative, and fast paced, family run company - here to push boundaries to ensure we remain the best at what we do - selling cars. We are leading the revolution to create a future full of ambitious and determined individuals in the automotive industry.

We are currently looking for a Customer Experience Adviser to join our Vardy Central Customer Experience team on a full-time permanent basis.

**What you will be doing**
- Monitor department inbox, review dealership survey portals.
- Collate data and provide insights into common trends.
- Daily reports: Sales and aftersales CSI, Delivery performance, Incident Reporting cases.
- Support Customer Experience Manager.
- Receiving complaint call and determining next appropriate action for resolution
- Logging on our Incident Reporting system and resolving if possible or assign to relevant colleague at site.
- Monitoring progress of Incident Reporting cases and escalating through tier process.
- Coordinating with finance companies and compliance for regulated complaints (training provided).
- Guest Experience projects including initiatives for increasing CSI.
- Occasional site support if required.

**What will you need**
- Experience working a telephone based complaints/customer service role
- Exceptional customer service experience
- Ability to prioritise and manage your time effectively
- Strong IT and administration skills
- Excellent communication skills both verbally and written
- Ability to adapt to change and differing business demands
- Friendly and professional telephone manner
- A good listener
- Organised and exceptional attention detail
- Team player

**Your Net Better off**

**Financial Wellbeing**
- Best pay scheme for best performance
- PV Cares - Employee discounts and Lease car options
- High Flyers incentives
- 30 days holiday

**Mental Wellbeing**
- Mental Health MOT’s
- Dedicated In house counselling team.
- Mental Health First Aid Training (Manager)
- Life Assurance
- Flexible working

**Physical Wellbeing**
- Covid health and safety measures
- Access to PV Wellness and Fitness App
- Cycle Scheme

**Spiritual Wellbeing**
- Company Chaplin support
- Giving back programme
- Mentor Programme
- Colleague Events - Family events, Children’s Christmas party, V in the Barn, The Ball

If you would love to be part of our Peter Vardy family, please APPLY now with an up to date copy of your CV. We look forward to hearing from you soon.

Peter Vardy is an equal opportunities employer. Everyone is welcome here, as long as you have the drive and passion to succeed, then we would love to hear from you

.

  • Hospitality Team Leader — Guest Experience Lead

    1 week ago

    Motherwell, United Kingdom Whitbread Full time

    A leading hospitality business in Scotland is seeking a Step Up Team Leader for their Hamilton Beefeater. Responsibilities include welcoming guests, providing outstanding customer service, and leading the shift. This position offers a permanent contract, 25 hours per week, with a pay rate ranging from £10.25 to £14.01 per hour. A diverse and inclusive...

  • Guest Service Assistant

    2 days ago

    Motherwell, United Kingdom Holiday Inn Express Strathclyde Park Full time

    The Holiday Inn Express Strathclyde Park are currently recruiting a **Guest Service Assistant**. Are you friendly and approachable? Do you value great customer service? This could be the role for you This role is ALL about the guests and delivering outstanding service for them. You will take a friendly approach to providing a safe, hospitable, and...

  • Guest Service Assistant

    4 days ago

    Motherwell, United Kingdom Holiday Inn Express Strathclyde Park Full time

    The Holiday Inn Express Strathclyde Park are currently recruiting a **Guest Service Assistant**. **A DAY IN THE LIFE OF A GUEST SERVICES ASSISTANT AT HOLIDAY INN EXPRESS STRATHCLYDE PARK** We are looking for someone who enjoys variation and has a flexible approach to their working environment. Interested in learning how each department within the hotel...

  • Vehicle Administrator

    2 days ago

    Motherwell, United Kingdom Peter Vardy Full time

    **Vehicle Administrator** **Eurocentral, Motherwell ML1 4UF** **£DOE + Bonus + Benefits** **40 Hours** **Monday to Friday 8.30am to 5.30pm and 1 in 4 Saturdays with a day off during the week** Peter Vardy Ltd is an innovative and fast paced family run company. We are leading the revolution to create a future full of ambitious and determined individuals...

  • Sales Support Administrator

    2 weeks ago

    Motherwell, United Kingdom Peter Vardy Full time

    **Job details**: **General information**: **Reference **:000208**Salary**: JOB 40 **Vacancy details**: **Job Title**: Sales Support Administrator **Contract type**: Full Time **The Opportunity**: **Sales Support Administrator** **Vardy Central - Eurocentral** **£DOE + Bonus + Benefits** **40 Hours** **Monday to Friday 8.30am to 5.30pm & Rotational...

  • Sales Support Administrator

    1 week ago

    Motherwell, United Kingdom Peter Vardy Full time

    **Sales Support Administrator** **Vardy Central - Eurocentral** **£DOE + Bonus + Benefits** **40 Hours** **Monday to Friday 8.30am to 5.30pm & Rotational Saturdays** Peter Vardy Ltd is an innovative and fast paced family run company. We are leading the revolution to create a future full of ambitious and determined individuals in the automotive...

  • Sales Support Administrator

    2 weeks ago

    Motherwell, United Kingdom Peter Vardy Full time

    **Sales Support Administrator** **Vardy Central - Eurocentral** **£DOE + Bonus + Benefits** **40 Hours** **Monday to Friday 8.30am to 5.30pm & Rotational Saturdays** Peter Vardy Ltd is an innovative and fast paced family run company. We are leading the revolution to create a future full of ambitious and determined individuals in the automotive...

  • Payout Administrator

    2 days ago

    Motherwell, United Kingdom Peter Vardy Full time

    **Payout Administrator** **Eurocentral** **£Competitive DOE + Bonus+ Excellent Benefits** **Monday to Friday (Rotational Saturdays as business requirements)** Peter Vardy Ltd is a young, innovative, and fast paced, family run company - here to push boundaries to ensure we remain the best at what we do - selling cars. We are leading the revolution to...

  • Stock Administrator

    1 week ago

    Motherwell, United Kingdom Peter Vardy Full time

    **Stock Administrator** **Eurocentral, Motherwell ML1 4UF** **Up to £24500 basic + Bonus + Benefits** **40 hours: Monday to Friday** Peter Vardy Ltd is a young, innovative, and fast paced, family run company - here to push boundaries to ensure we remain the best at what we do - selling cars. We are leading the revolution to create a future full of...

  • Vehicle Administrator

    2 days ago

    Motherwell, United Kingdom Peter Vardy Full time

    **Senior Vehicle Administrator** **Eurocentral - ML1 4UF** **£DOE + Bonus + Benefits** **40 Hours** **Monday to Friday 8.30am to 5.30pm & occasional Saturday with a day off during the week** Peter Vardy Ltd is a young, innovative, and fast paced, family run company - here to push boundaries to ensure we remain the best at what we do - selling cars. We...