Switchboard Operator

6 days ago

London, United Kingdom Melia White House Full time

**_Be our star, join us and create your own successful story _**

We are currently looking for **Melia Connect Switchboard Operator** to join our team.

**_
Our Benefits Package Includes:_**
- **Competitive Salary**:

- **Holidays**: 28 days’ holiday including 8 public holidays
- **Contributory pension scheme**:

- **Discounted dental and health cover with HSF**:

- **Personal Development**: programmes designed to support your career right from the start, with unlimited access to online learning platform
- **High street discounts: with Perks at Work**

**_
About the role, what will I be doing?_**
- Answer external and internal calls and process calls requested by guests, executives and employees of the hotel, following the procedures, standards and phraseology established for each department.
- Provide guests and clients with clear, complete and accurate information about telephone numbers, services and places of interest in the area, mainly promoting facilities and services run by the hotel.
- Provide the wake-up call service in a polite and efficient manner, ensuring names and numbers are dealt with accurately.
- Take messages for guests, executives and the various departments of the hotel when necessary, ensuring they are given in a precise and timely fashion.
- Immediately deal with requests for medical attention from guests and authorized hotel personnel, keeping the appropriate records for any subsequent clarification.
- Attend to client and guest complaints and problems, maintaining a calm and professional manner at times of pressure, ensuring client satisfaction within the hotel's policies and procedures. Communicate to the role's supervisor any situations or circumstances that could have a negative impact on guests' satisfaction or the image of the hotel.

INDFOH

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