Helpdesk Operator

2 weeks ago

Hatfield, United Kingdom PINNACLE GROUP Full time

Pinnacle Group provides people-first, integrated services across a range of community-facing assets and infrastructure - including multi-tenure housing, schools, open spaces, public buildings, utilities and broadband networks - as well as a range of complementaryemployment and wellbeing outcomes. Across the UK, Pinnacle supports over 300,000 homes, 200 schools and 80 public buildings creating value, providing stewardship and generating positive outcomes for our customers, our partners and our clients.

Our FM business delivers Facilities Management to homes, public and private sector bodies including Registered Providers, schools, universities and blue light statutory authorities. We pride ourselves on placing people at the centre of what we do, whilemaintaining our values of high quality and excellent customer care.

**The Role - Helpdesk Operative**

Pinnacle Group are looking to recruit a helpdesk operator/admin assistant ideally with experience in a fast-paced environment or customer facing role to assist with the day to day running of the Pinnacle Helpdesk based in the Accommodation Office at TheUniversity of Hertfordshire De Havilland Campus.

**Duties/Key Responsibilities**
- Logging of maintenance and cleaning jobs for the accommodation buildings.
- General administrative duties for the facilities management team
- Taking in and handing out of student post
- General first point of call for students/clients/contractors on site
- Running arrivals and departures of students living in accommodation
- Running the helpdesk over the summer period for conferencing delegates

**Skills**
- Background in a customer facing role or administration
- Experience in a fast-paced environment
- Organisational skills
- Calm under pressure
- Team player

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