Front of House Receptionist

1 day ago

Brighton, United Kingdom Supercity Full time

We are looking for bright, engaged individuals to join our dynamic and friendly team.

Supercity Aparthotels are...
- ... _a family-owned brand of boutique aparthotels with properties in London, Manchester, and Brighton. We offer all the advantages of an apartment with many of the benefits of a hotel, all with our signature touch of style, charm and sophistication._
- Since 2009 we have led the way in superior and stylish serviced apartment hotels;_ _w_e’re all about providing a luxurious, private and relaxed environment with a “professionally informal” service - mainly for business travellers and extended stay guests.
- We’re a growing business looking for hospitality superstars to join the Supercity family - we’re looking for fun, passionate and ambitious people with an interest or previous knowledge of the industry. We love what we do; we’re passionate about it, so joining Supercity Aparthotels means becoming part of a collaborative way of working where everyone’s thoughts and ideas are encouraged and celebrated._

What’s in it for you?
- _Be a part of a family-run business with the opportunity to influence how we do things_
- _Join a growing business with plenty of opportunities to develop yourself (and others)_
- _Benefits including employee and friends and family rates_
- _Team building and away days_
- _A strong team structure; creating a supportive and friendly work environment_
- _Learn from the best through a structured induction and in-depth training_

We’re looking for

a dedicated Front of House Receptionist to join the team at our new Brighton Aparthotel. We’re looking for someone who will take responsibility for managing the guest experience; developing relationships with our regular guests and understanding their individual needs, as well as delivering all the duties of the FOH Department to a very high standard to support the smooth running of the Aparthotel.

Key responsibilities
- Be the first point of contact for all guests, delivering a very high standard of customer service to support our hard-earned reputation.
- Check-in / out guests offering genuine bespoke hospitality.
- Coordinating with maintenance and housekeeping in relation to arrival, departures, special requests and any issues that need attention.
- Taking reservations and coordinating with the Sales & Reservations Agents to maximise yield.
- Contribute to the overall success of the aparthotel by identifying potential key corporate clients and influencing the conversion of enquiries.
- Processing payments in a timely manner and following up on any outstanding payments for long stay guests.
- Responsible for the on-site petty cash including monthly reporting for accounts.
- End of day PMS functions including cash / credit card balancing and batch reports.
- Manage and resolve minor guest complaints.
- Carry out building walks to assess standards and report any areas of concern.
- Comply with all statutory requirements/internal policies and procedures, including those relating to Health and Safety, Data Protection etc.

**Requirements**:

- GCSE English Language or equivalent
- Genuine interest in the serviced apartment / hotel industry
- Outgoing and confident with a sense of professionalism at all times
- Able to work in a fast-paced and customer service driven environment
- Meticulous attention to detail
- Knowledge of OPERA software
- Knowledge of MS Word
- Excellent telephone manner
- Excellent interpersonal skills
- Strong organisational skills with the ability to prioritise workload
- Ability to work unsupervised and as part of a team

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