Hotel Receptionist

2 days ago

Inverurie, United Kingdom Strathburn Hotel Full time

We are recruiting for a Receptionist to join our great team at the Strathburn Hotel. We are looking for an enthusiastic, genuine and friendly person who really enjoys working in hotels and wants to provide great hospitality to our guests, contributing to them having a Happy stay with us. Experience we are looking for
- To have worked in a hotel or with people in a customer related role.
- Excellent Customer service skills, to be able to follow standards and to have good organisational skills.
- To be able to make decisions in a fast paced environment and to enjoy it
- To be able to communicate well to each other and guests
- Be able to use a phone and computer system.

The Job
- To be familiar with the days business, including arrivals, departures and special requests.
- To have a good understanding of the guests requirements when they are checking in or out and to follow the mystery guest standards.
- To offer guest services such as wake up call, newspaper etc.
- Keeping the team up to date by attending the daily meetings.
- Ensure all customer enquiries and requests for bookings are dealt with promptly, courteously and efficiently
- Ensure prompt resolution of customer complaints
- To communicate well over the phone, taking reservations.

**Salary**: £9.50-£10.50 per hour

**Benefits**:

- On-site parking

Schedule:

- 8 hour shift

Work Location: One location

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