Reservations Supervisor

1 week ago


London, United Kingdom 5 Hertford Street Full time

5 Hertford Street is the beautifully appointed private member's club owned and operated by entrepreneur Robin Birley; located in the heart of Mayfair. Our aim is to be a home away from home, in the utmost comfort, where members are looked after by a team who know them by name.

**We are currently looking for a Reservations Supervisor to join our Team.**

**The company benefits our Reservations Supervisor will receive are**:

- 33 days holiday per year (including bank holidays)
- Every Sunday off
- Birthday day off
- Discounted gym membership with Nuffield Health
- Monthly well-being days with our Chiropodist and Masseuse
- Private medical insurance with AXA
- Cycle to Work Scheme
- Employee Assistance Programme - Hospitality Action
- Access to a company doctor
- Eyecare vouchers
- In-house industry training for eg WSET
- Sponsored social events
- Recommend a friend bonus of £750
- Online retail discounts
- Freshly prepared meals

**The responsibilities of our Reservations Supervisor are**:

- Oversee the day-to-day handling of all incoming phone calls with the Reservations team ensuring the highest levels of service
- Work to achieve a positive, collaborative team spirit, leading this by example
- Providing daily updates with the Head of Events and Reservations
- Work closely together with the Restaurant Managers and Chefs and keep them updated on restaurant/ bar availability

**The Experience & Qualifications required of our Reservations Supervisor are**:

- Significant experience in a supervisory position within Reservations is essential
- Experience of working in a luxury boutique hotel, restaurant or private member’s club
- Knowledge of IT Systems (Sevenrooms preferred)
- Strong communication skills

**The working hours**:

- You will be based at Head Office in Mayfair, working Monday - Friday from 8am-7pm, with occasional Saturdays required.

**The club is closed on Sundays, Bank Holidays and throughout Christmas each year.***

INDHEADOFFICE



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