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Member Success Consultant

2 weeks ago

Prenton, United Kingdom Total Fitness Full time

This is where More is Possible

We are recruiting for a Member Success Consultant to join our team. This role is about more than sales—it’s about helping new members feel confident, supported, and engaged from the moment they join. You’ll support a new member’s start point, ensuring they join successfully in the way that’s right for them and build momentum from their first visit so that it’s retained beyond six weeks. An expert in customer independence, you’ll help make sure our gym feels like their gym as quickly as possible.

**Your Role**
- Understanding how each prospect wants to be served and enabling their joining journey
- Supporting a smooth and positive joining experience
- Focusing on what their first six weeks look like to help them feel at ease
- Supporting members’ first visits whenever that may be
- Managing the prospecting database and working to targets

It’s a fast-paced and **rewarding** role, where success means creating **great member experiences** while earning through our uncapped performance-based reward scheme.

**Benefits**
- Uncapped reward scheme with two payment stages based on new joiner performance and member visitation
- 28 days holiday, including public/bank holidays
- Free membership for you and another, plus two discounted memberships for partners, family, or friends
- Employee benefits package & discounts on retail and café products
- Full training and ongoing support from the club and wider team

**Job Types**: Full-time, Permanent

Pay: Up to £12.21 per hour

**Benefits**:

- Gym membership

Ability to commute/relocate:

- Prenton CH43 3DU: reliably commute or plan to relocate before starting work (required)

Work Location: In person