E-commerce Coordinator

2 weeks ago

Preston, United Kingdom James Hall & CO Ltd Full time

A new role has arisen for an E-Commerce Coordinator to join our team and be an important part of our growth plan. This is an exciting opportunity to build on and develop the e-commerce strategy for both our online toy store, Leisure and marine businesses.You will oversee and support customer service enquiries regarding the products online and liaise with the team to enhance the customer’s online experience.
You will be responsible for uploading products to the website and ensuring the tone of voice is on brand and consistent across all channels. You will assist in driving the expansion and profitable growth by ensuring the ecommerce site is visually and commerciallyoptimised.
**E-Commerce Coordinator Responsibilities**:

- Day-to-day customer support with issues and enquiries regarding products
- Working collaboratively with other colleagues to effectively communicate product launches, campaigns and promotions to drive footfall and sales in the e-commerce
- Development of the customer journey and overall experience online
- Use analytics and performance information to report on e-commerce/website performance (sales, costs, product performance, customer behaviour, site metrics, etc.) identifying and implementing opportunities for organic growth
- Ensure excellence of online experience is continued through customer service and fulfilment building customer loyalty

**E-Commerce Coordinator Requirements**:
As this is a brand-new role to the business it will give you a unique opportunity to be at the forefront of our ecommerce business, it will require a highly committed and enthusiastic individual who has a real passion for the role.
- A background in retail ecommerce with demonstrable experience of site building
- An excellent attention to detail and quality - know the website inside and out and be the first to spot any potential issues
- Strong organisational skills: self-directed and capable of working effectively in a fast paced, exciting environment while juggling multiple projects
- An intuitive approach to e-commerce - always be looking for the next opportunity or improvement
- Preferable knowledge of Linnworks

**A Bit About Us**
G.A.P. Convenience Distribution Ltd. is best known as a trusted supplier to garage forecourts and convenience stores across the North West. As well as this, we have a successful ecommerce business selling toys & games and leisure products as well as a marinesupply company that forms part of our ecommerce business.
G.A.P. are an established business with huge potential for growth across our e-commerce divisions. We are dedicated to supplying all of our customers with the best products available and ensuring our colleagues feel passionate and motivated in the work theydo.
Great People Deserve Great Things
- Company Doctor
- Employee Assistance Programme
- Subsidised Staff Restaurant
- Staff Discount Scheme
- Christmas Hamper
- Christmas Children’s Party
- Company Dinner Dance
- Free Car Parking

**Location**: Preston PR2 5PB
**Contract Type**: Permanent
**Hours of work**: 39 hours per week - 8.30-5pm Monday to Thursday, 8.30- 4pm Friday
**Salary**: Competitive plus benefits
You may have experience of the following: Ecommerce, E-Commerce, Online Retail, Etail Web Analyst, Internet Content Editor, Product & Merchandising Marketing, Online Marketing, Internet Marketing, eBusiness Marketing, Web Marketing, Marcoms, FMCG, etc
Ref: 131 956

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