Service Now Architect

4 days ago

Hatfield Central, United Kingdom Tek Infotree Sdn Bhd Full time

**Job Title: ServiceNow Architect**
**Salary budget**:Approximate 45GBP/hour = approximate £7560 per month)

**Work location**:Hatfield, United Kingdom

**Working mode**:Hybrid (WFO 2 days per week)

**Experience**: 10+ years (including minimum 5 years in ServiceNow)

Company background: Leading independent IT services and solutions provider headquartered in the UK, serving large corporate and public sector

**Employment type**:12 months renewable Contract

**Job Summary**:
**Key Responsibilities**:

- Lead architectural design and implementation of ServiceNow solutions across ITSM, FSM, and CMDB modules
- Architect and oversee the **Experience Portal implementation** project to enhance end-user engagement
- Enable and drive **AI adoption** and explore new platform capabilities to enhance operational efficiency
- Provide architectural guidance and hands-on support to development and operations teams
- Ensure alignment of ServiceNow strategy with broader enterprise architecture
- Monitor performance, perform platform tuning, and maintain platform health
- Establish and enforce best practices for coding, performance, and security within the ServiceNow environment

**Required Skills & Experience**:

- Strong experience in **ServiceNow Service Management** and **Operations Management**:

- Proven background as a **ServiceNow Developer** with in-depth understanding of platform architecture
- Experience designing and implementing **ITSM**, **FSM**, and **CMDB** modules
- Demonstrated success in leading **Experience Portal** projects in ServiceNow
- Familiarity with AI/ML integrations and capability-building within ServiceNow
- Expertise in scripting (JavaScript, Glide), integrations (REST/SOAP), and custom app development
- Strong analytical and problem-solving skills
- Excellent communication and stakeholder management

**Preferred Qualifications**:

- Certified ServiceNow Architect or Implementation Specialist
- Experience in large-scale ServiceNow transformation projects
- Exposure to agile delivery models and DevOps practices

**Job Types**: Full-time, Fixed term contract
Contract length: 12 months

Pay: £6,000.00-£7,560.00 per month

Application question(s):

- ServiceNow Developer with in-depth understanding of platform architecture
- Do you require Company to provide you a work pass to work in UK?
- What is your current average salary & expected salary per month in UK currency?

**Education**:

- Bachelor's (preferred)

**Experience**:

- large-scale ServiceNow transformation projects: 5 years (preferred)
- ServiceNow solutions across ITSM, FSM,& CMDB modules: 6 years (preferred)
- AI/ML integrations & capability-building within ServiceNow: 6 years (preferred)
- JavaScript: 7 years (preferred)
- Glide: 6 years (preferred)
- integrations (REST/SOAP): 6 years (preferred)
- custom app development: 6 years (preferred)
- exposure to agile delivery models and DevOps practices: 6 years (preferred)

Work Location: In person

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