Admin Assistant

**PREVIOUS APPLICANTS SHOULD NOT APPLY** **This is a complex, multi-tasking administrative role. A great deal of concentration, initiative and accuracy required. We are looking for a dedicated, hard working person who is a team player and likes a challenge.** We are looking for someone to join our admin team. You must have good keyboard skills, good attention to detail, an excellent telephone manner, strong communication skills, the ability to learn quickly and be able to deal with challenging/demanding/fast paced situations. Team work is key in this role. Full training and support provided in-house. You will be responsible for adding and directing information/data within our clinical system, assisting patients with specialist enquires, liaising with outside organisations and performing basic IT troubleshooting. You will be required to adhere to GDPR (data protection) and confidentiality. Team work is essential, as is the ability to work autonomously. This role provides integral support to the Practice. The UEA Medical Centre is an independent NHS GP practice, situated on the campus of the University of East Anglia about 4 miles to the West of the centre of Norwich. As well as being a PMS practice within NHS Norfolk, offering all normal NHS requirements, we provide many additional services to the university. We are a member of the Norwich Primary Care Network and we have attached staff from the PCN also providing support/services to our patients. We look after circa 20,000 patients. **Hours** 22.5 hours per week Actual hours/days flexible Contracted hours per week must be worked between 09:00-17:00, Mon-Fri, but actual days/times are flexible to suit. Occasional Saturday morning in Reception. **Key Skills Required** - 5x GCSEs/O Levels at grade C (5+) or above (must include Maths and English) - essential - Attention to detail, speed and accuracy - essential - Experience with computers - essential - Experience with Microsoft Office (word, excel, outlook) - essential - Organise and methodical - essential - Good communication skills - essential - Database experience - desirable - Data entry experience - desirable - Experience in a medical setting - desirable - Knowledge of medical terminology - desirable **Personal Qualities Required** - Enthusiasm and motivation - Pleasant telephone manner - Ability to learn quickly - Attention to detail and accuracy - Ability to work unsupervised - Initiative **Duties and Responsibilities** - Registering new patients and temporary residents including entering data onto a computerised system - Retrieving medical records for ex-patients and preparing relevant information to be sent on - Informing patients of their test results - Deal with phone calls and queries form patients, staff, third parties - Summarising medical records onto computer - Adding patient information, results and hospital information onto the clinical computer system as and when required - Assisting with the transfer of incoming/outgoing medical records - Updating patient addresses and contact information onto computer system - Prepare and disseminate mail merges for certain patient groups - Reviewing patient lists to identify patients no longer resident in the area - Operating the GP Links system and liaising with the Health Authority to ensure flow of data and accuracy in maintaining the patient list - To provide basic computer support for other staff and reporting faults to third parties - Restocking computer supplies as required - Any other duties appropriate to the post, including helping in reception (filing, scanning etc) during quiet times **Please note**: Full training and support provided in-house. Must appreciate and understand the rules of confidentiality when working with personal data. **Benefits of joining us and there are plenty** - Free onsite parking - NHS pension scheme - Comprehensive induction - Study leave/training budget to support development - In-house training programmes - Occupational sick pay scheme (over and above statutory sick pay) - Excellent working environment and supportive practice - Access to Blue Lightcard NHS discounts and savings, including discounted membership to the award winning Sportsparkon campus - Access to UEA discounts and savings, including heavily discounted bus passes - 4 weeks annual leave (rising to 5 weeks annual leave after 2 years service) + share of bank holidays. Continuity of service will be considered in some cases for those already working in the NHS for >2 years. _Due to our peak and trough workload (which varies over university term and vacation) there are some restrictions on taking annual leave in university term time_. **Job Types**: Part-time, Permanent Part-time hours: 22.5 per week **Salary**: £10.42-£11.37 per hour **Benefits**: - Employee discount - Flexitime - On-site parking - Sick pay Schedule: - Monday to Friday Application question(s): - Mandatory Question: Do you have 5x GCSEs grade A-C (5+) including Maths an