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Database Assistant

2 weeks ago

Bristol, United Kingdom St Peter's Hospice Full time

“I have had such a wonderful time here and gained so much experience... You have all been a dream to work with and I'll miss you.” - current role holder. Looking to take the next step and develop your skills? An exciting role has arisen within the Database team for someone who can combine analytical & administrative skills to help provide data driven insight. You’ll be supporting the whole fundraising team in processing income. You will be joining a great Fundraising & Marketing Team, working in a supportive and collaborative environment for one of Bristol’s best loved charities. This role is pivotal to our supporter journey and giving supporters a great experience of St Peter’s so you’ll be dedicated and focused with high levels of output.

The benefits:

- 27 days holiday FTE (plus Bank Holidays)
- Competitive salary benchmarking, with a transparent approach to pay
- Free parking
- Pension scheme
- Employee Assistance Programme
- Cycle to work scheme
- Eye care scheme
- Access to discounts and offers from the UK's most popular retailers and service providers
- Gym membership discount

The details:

- Working hours: 37.5, Monday - Friday
- Salary: £23,200 - £25,825 depending on experience
- Permanent position

Key responsibilities:

- Primarily you’ll be overseeing online & regular giving, both in terms of influencing user experience (UX) as well as processing data
- To produce reports and reconcile the team’s monthly income
- To help deliver analytical insights for the fundraising & marketing team and organisation at large, with a particular focus on online channels
- Proactively manage all activities under your remit, identifying opportunities to improve processes
- In conjunction with the Database Manager, supervise volunteers working on the fundraising database, routinely auditing their work. Delegating administrative tasks where possible
- Actively supporting and demonstrating our values through your role

What we're looking for:

- A detail driven person who is a great team player
- Someone with great customer service skills
- An ability to work quickly and thoroughly is essential
- The ability to use Excel to an advanced level and basic analytical skills (although training will be given in certain areas) with scope to developing new skills on other insight/analytical platforms
- A great problem solver with a logical approach to work
- Someone with a high level of accuracy