Welcome & Service Assistant

As the public face of our properties, you’ll provide a warm, friendly welcome, give information about the property, answer questions and make sure everyone has an enjoyable and memorable visit.

**Salary**:£24,862.50 per annum/ £12.75 an hour

**Duration**:Fixed term contract until 2 November 2025

**Hours**:37.5 hours a week.

Hours of work vary from 7.25 to 8.25 hours per day, depending on season. There are also occasional evening charters. You will work to a rota published at least 2 weeks before the start of each month, have 2 days off each week (almost always consecutively) and you will be required to work 1 day each weekend.

**Interview date**:Wednesday 21st May at Wray Castle

What it's like to work here:Reporting to the Steam Yacht Manager, you’ll be part of a team of six working on Steam Yacht Gondola on Coniston Water.

You’ll be part of the South Lakes property team, and while you'll be based on Gondola there are opportunities to come together as a wider team through team days, and social events. You’ll be part of engaging and enthusing visitors not only about Gondola but through story telling about the landscape, local history, and literature (such as Swallows & Amazons). On Gondola you’ll be joining an experienced and supportive team who will ensure that full training is provided.

Gondola sits within the South Lakes Portfolio, which encompasses some of the Lake Districts most iconic landscapes. The Lake District was recognised as a World Heritage Site in 2017, with around 20 million visitors each year.

The portfolio includes 4000ha of land which is rich in nature and culture along with other key visitor touch points such as Wray Estate and Tarn Hows, and Beatrix Potters Hilltop.

What you'll be doing:Gondola is a small steam-powered passenger ship working on Coniston Water. You will join a small, friendly & professional team who will first train you as deck hand/purser, so that you can join the crew on passenger services when required. We will introduce you to the history of the boat, and teach you how to handle cash and membership enquiries.

You will then work five days each week, interacting with our guests. Sometimes you will work on the boat, and sometimes you will work on our jetty. You will assist with ticketing and payment, be confident engaging actively with our guests to tell the history of the boat, and help with membership queries.

Who we're looking forWe'd love to hear from you if you are:

- customer focused with an understanding of the importance of great service
- a team player, but also can work on your own initiative
- well organised and adaptable
- willing to learn new skills
- have a positive attitude

The packageThe National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
- Substantial pension scheme of up to 10% basic salary
- Free entry to National Trust places for you, a guest and your children (under 18)
- Rental deposit loan scheme
- Season ticket loan
- EV car lease scheme
- Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
- Flexible working whenever possible
- Employee assistance programme
- Free parking at most Trust places

Requirements :Compliance.Eligibility to Work in the UK
Fixed Term f/t (37.5 hrs pw to 02/11/25)