Junior Supply Chain Administrator

2 weeks ago

Norwich, United Kingdom Weener Plastics Norwich Limited Full time

Weener Plastics is a full service global supplier of innovative plastic packaging solutions. The company designs, develops and manufactures added value Caps, Closures, Roll-on Balls, Jars and Bottles for the Personal Care, Food & Beverage and Home Care markets.

Weener Plastics employs about 4,700 people and has 26 facilities in 18 countries worldwide with Headquarters in Ede, The Netherlands.

Vision, Mission and Values**:WE CARE, WE INSPIRE, WE DELIVER.**

**Job Title**: Supply Chain Administrator (Junior / Trainee Position)

**Responsible to**:Supply Chain Manager

**Hours**: 8.30 am - 5 pm, Monday to Friday

**Key** **Accountabilities**: The Supply Chain Administrator role is key to ensuring customer requirements are met on time and in full. The role includes customer service (taking the order) to exporting the order to the customer or importing for our deliveries / supply chain. This includes facilitating customer and supplier partnerships to enhance the reputation of a market leading organisation.

**Key Responsibilities**:

- Health and Safety awareness ensuring a zero accident mentality following all legal and company procedures.
- Receive orders from customers and process
- Respond to customers with pricing details, delivery dates, confirmation of their orders and schedules
- Work with finance on account receivables, ensuring customers meet payment terms
- Manage customers complaints, investigating and resolving issues - Provide assistance with sales reporting and production scheduling, ensuring good dialogue is maintained
- Manage the process for international shipments in and out of the UK
- Co-ordinate the required documentation in order to process all export and import shipments in an accurate and timely manner
- Completion and monitor of export and import declarations / paperwork for handling agents and customs
- Communication with shippers, customs, border controls, customers, suppliers and internal department
- Provide information to HMRC as required
- Maintain files and keep up to date on commodity codes and certifications required for different countries
- Calculate duties, tariffs, price conversions, weight and volume of goods exported to and from foreign destinations as required
- Provide warehouse with the loading documents on time with order
- Maintain reports and clearance document
- Resolve or escalate any issues as they arise in a prompt manner to ensure shipments meet the customers delivery date expectations Review invoices to ensure accuracy

**Qualifications / Experience**:

- College or University leaver
- 1-2 years in a customer service role (Desirable)

**Competencies**:

- Ability to communicate at all levels including networking with other departments, suppliers and customers
- Ability to work independently and as part of a team
- Highly motivated to be held responsible for providing accurate information
- Manage own workload, priorities and ensure tasks are met within the required timescales
- Good computer skills
- Flexible and adaptable to change

**Job Types**: Full-time, Permanent

**Salary**: £18,000.00-£22,000.00 per year

**Benefits**:

- Cycle to work scheme
- On-site parking
- Referral programme

Schedule:

- 8 hour shift
- Monday to Friday

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