Customer Service Specialist

**Bausch Health Companies Inc. (NYSE/TSX**: BHC) is a global company that develops, manufactures and markets a range of pharmaceutical, medical device and over-the-counter products, primarily in the therapeutic areas of eye health, gastroenterology and dermatology. We are delivering on our commitments as we build an innovative company dedicated to advancing global health. Each day, Bausch Health products are used by over 150 million people around the world.

Bausch + Lomb (a division of Bausch Health) is one of the best-known and most respected healthcare brands in the world, offering the widest and finest range of eye health products including contact lenses and lens care products, pharmaceuticals, intraocular lenses and other eye surgery products. The company is solely dedicated to protecting and enhancing the gift of sight for millions of people around the world - from the moment of birth through every phase of life. Our mission is simple yet powerful: Helping you see better to live better.

With approximately 160 employees in the UK and 21,000 employees around the globe united around our mission of improving people’s lives with our health care products, we manufacture and market health care products directly or indirectly in approximately 100 countries.

Support the Bausch + Lomb UKI business by providing World Class Customer Service Excellence

As a Customer Service Specialist you will be involved in various projects aimed at continuous improvements to our customers’ journey with Bausch+ Lomb, you will look after various Backoffice tasks and assist with internal systems management of B+L platforms.

You will also be responsible for supporting our Key Accounts and Pharmaceutical Wholesalers with their complex queries and order management as well as gather reports and analyse the data.

You will need to be a self starter, have an open mind, positive attitude and flexible approach to actively support company strategy. In addition to the above, you will need to strong Microsoft Office, in particular Excel (will be tested).

**Responsibilities of the role includes_but are not limited to**:
Proactive order management including timely response, accurate processing and tracking and tracing orders

Proactive customer management, dealing with all queries quickly, accurately and professionally at all customer contact points, ensuring the customer is kept up to date at all times and that long-term solutions are developed and implemented

Build and manage relationships with customer base and develop in depth knowledge of customers in order to drive business growth

Reviewing work processes and making recommendations for improvements to ensure maximum efficiency and process excellence

Promote ‘One team’ spirit by demonstrating strong teamwork and supporting your colleagues

Work closely with field-based sales staff, logistics, IT and finance department to resolve issues efficiently

Capture, report, escalate and ensure timely response and resolution to all product and service complaints, in line with global policies

Familiarization and working in line with standard operating procedures, good distribution practise, pharmacovigilance team and MHRA requirements

Challenge the status quo, promoting LEAN thinking and recognizing opportunities for growth for both self and organisation

Share knowledge with colleagues and provide support with training as and when required

Carry out back office tasks such as but not limited to Pricing, Billing ,Customer Accounts Process, Proactive Management of Backorders etc.

Compliance with internal SOP’s and GDP procedures

Audit Support

Ad hoc projects

Reporting and data analysis

Lead on process improvements

Drive new systems roll outs

Attend offsite meetings/training on occasions.

Support Customer Service Manager as and when required e.g. projects, information gathering, job cover etc

Bausch + Lomb are committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or political belief.

We employ dedicated and innovated team members who are driven to solve problems. We recognize that our team members are essential to our future. It is our goal to make everyone feel respected and equally appreciated so we are all dedicated and committed to the same cause. Our team members enjoy a dynamic work environment that encourages both professional evolution and personal growth. Each day you spend at Bausch + Lomb, you have the satisfaction of knowing that you are working with dedicated individuals who share a common vision of constant innovation. To ensure that we achieve our goals, our team members are continually learning more about their fields of expertise. We are proud to facilitate this development by providing internal and external