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Specialist Services Administrator

1 month ago

Wotton Surrey, United Kingdom Azenta Life Sciences Full time

At Azenta, new ideas, new technologies and new ways of thinking are driving our future. Our customer focused culture encourages employees to embrace innovation and challenge the status quo with novel thinking and collaborative work relationships.
Customer Service Specialist
Azenta Life Sciences is the leading worldwide provider of robotic compound management and biological sample storage systems. Our customer service team are seeking an experienced Customer Service Representative
The position will see you responsible for inquiries (order status, stock availability, pricing, company policies, returns authorization processing, requests for documentation, etc.); investigating production scheduling, shipping and invoicing issues and assists in resolution where possible. All work is done in compliance with department Standard Operating Procedures, order entry procedures and Sarbanes-Oxley. Ideal applicants, will come with experience of working within a complexed manufacturing environment within customer service and hold previous experience with Oracle, or similar ERP. Candidate should enjoy working in a fast-paced, collaborative environment and exhibit a commitment to delivering customer satisfaction and success.
Reviewing, entering and managing customer orders for consumables, hardware and project orders according to clean order booking and order entry procedures, handling customer calls and emails, routing appropriately.
Generating and monitoring open order reports for held, open orders and late orders.
Responsible for inquiries (order status, stock availability, pricing, company policies, returns authorization processing, requests for documentation, etc.); investigating production scheduling, shipping and invoicing issues and assists in resolution where possible.
All work is done in compliance with department Standard Operating Procedures, order entry procedures and Sarbanes-Oxley.
Reviews, enters and books orders according to order entry policies and procedures; proactively follows-up with customers to resolve order entry issues and escalate when necessary. understand importance of revenue recognition in relation to order booking/entry
preferably in a fast-paced, manufacturing or life sciences Customer Service environment.
excellent phone skills, strong attention to detail, team player.
Ability to work in a high volume environment with minimal supervision is required.
Experienced ERP (Oracle preferred) and Salesforce experience desirable.
Microsoft Office proficiency.
If any applicant is unable to complete an application or respond to a job opening because of a disability, please email at Recruiting@azenta.This company considers candidates regardless of race, color, age, religion, gender, sexual orientation, gender identity, national origin, disability or veteran status.