Medical Secretary

**Great Western Medical Practice** are looking for a forward thinking **Medical Secretary** **to join their team.
- The main purpose of the post is to provide secretarial support for the practice.
- The post holder will support the achievement of our vison and values:
- Putting people first
- Working together
- A healthier future

**The job holder will have the following responsibilities**:

- Logging and preparing records requested by patients - checking for any third party information that may require to be redacted for GP to check.
- Frank all mail
- Add on postage
- Take mail to post box including special delivery/large items
- Checking docman workflow for secretaries and act on individual letters
- Checking for messages on appointment screen and actioning
- Phoning for hospital reports/letters/appointments for patients as requested by GPs
- Photocopying of notes as per requests from patients/solicitors/insurance companies
- Coding of clinical correspondence/coding medical records
- Any administrative tasks deemed appropriate to the post
- Advise patients of relevant charges for private services, accept payments and issue invoices/chase up missing payments
- Covering telephones in reception as required
- Management of the Appointment System
- Ensure total familiarity with all appointment systems in effect including regular and incidental variations.
- Book appointments accurately
- Monitor effectiveness of the system and report any problems or variations required to the Practice Manager
- Receive and make calls as required. Divert calls and take messages as appropriate.
- Always respond courteously to any incoming enquiries from patients and attempt to answer the telephone within the shortest possible time
- Any other Delegated duties considered appropriate to the post.
- Knowledge of medical terminology
- GCSE's or equivalent
- Attention to detail, and dealing with all work in a timeous manner.
- Be confident using the phone
- Have a good level of IT skills
- Be friendly and welcoming; patient and understanding
- An understanding, acceptance and adherence to the need for strictest confidentiality.
- An ability to use own judgement, resourcefulness, common sense and local knowledge to respond to patients’ enquiries and requests.
- Excellent communication skills, both verbally and in writing

**About the Practice**:
Located in the Seafield area in the West of Aberdeen, Great Western Medical Practice delivers healthcare for 10,000 patients from the ground floor of a modern health centre.

The practice is made up of various healthcare professionals to meet extensive patient needs and offers a variety of telephone, face-to-face and video appointments between 8am and 6pm, Monday to Friday.

There is carpark available for patients and staff. Practice is close to amenities, including pharmacies, shops and local bus routes.

**Location**:Seafield Rd, Aberdeen AB15 7YT

**Why join us?**

**Our Benefits;**
- NHS Pension
- 33 days annual leave (including Bank Holidays) (pro-rata, if part-time)
- Extra days leave for work anniversary each year
- Enhanced Maternity, Maternity Support (Paternity), Adoption pay
- Family friendly employment policies
- Special and Significant Event Leave
- Participation in OMG’s refer a friend scheme
- 24/7 free access to an Employee Assistance Program run by awarding winning Health Assured
- Eye care scheme - free eye test plus a contribution towards glasses
- Cycle to work scheme

**About OneMedical Group**

OneMedical Group was founded in 2004 on the idea that there is a better way to care for communities. Our mission of ‘Improving Lives’ is underpinned by our core values of ‘Putting People First, Working Together for a Better Future’. We are committed to NHS values and reducing health inequalities.

We believe in delivering services that improve the health and wellbeing of individuals and communities, making sure primary care, as the foundation of the NHS, can thrive. Our focus is on services that help our patients and their families adopt and sustain healthy behaviours, that improve health and quality of life, and lead to better health outcomes.