Call Centre Operator

5 days ago

Annesley, United Kingdom Rischer and Butler Full time

Ref 10593

Call centre operator

Annesley, Nottinghamshire

9.00am - 5.30pm (home working is available on this role but weekly visits to the office may be required they are based on the Sherwood Business Park, Annesley, Nottinghamshire)

£22,000

**Duties and Responsibilities**

Answering high volume calls from customers to:

- Provide price and availability
- Status of their orders
- Address their needs, complaints, or other issues with products or services
- Process verbal orders
- Assist in the identification of motor components
- Liaise with next day carriers

Responding efficiently and accurately to customers
- Provide possible solutions
- Ensure customer feels supported and valued
- Engage in active listening with customers, by confirming or clarifying information
- Taking notes of conversations with customers, use of CRM system

**Skills**
- Excellent communication and listening skills, excellent telephone manner
- Strong administrative skills
- Call centre experience would be helpful but strong customer services skills are essential
- Polite and friendly manner
- Positive attitude
- Having the desire to help others
- Being able to deal with all types of people
- Ability to work under pressure
- IT literate
- Proactive

This vacancy is being advertised by Rischer and Butler part of Fresh Start Recruitment (UK) who are acting as an Employment Agency.

**Job Type**: Permanent

**Salary**: £20,000.00-£22,000.00 per year

**Benefits**:

- Casual dress
- Free parking
- On-site parking
- Work from home

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Annesley: reliably commute or plan to relocate before starting work (preferred)

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- call centre: 1 year (required)

Reference ID: 10593

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