Customer Service Advisor

1 week ago

West Yorkshire, United Kingdom Eden Brown Synergy Full time

I am working with a Public Sector Organization based in Wakefield who are looking for an Customer Service Advisor for 6 Months with possible extension.

The role is full time, to start ASAP and paying £11.27 PAYE per hour. The role is in scope of IR35.

JOB PURPOSE

We are the Supplier Support team which is a diverse and supportive team who work as part of NHS Share Business Services.

NHS SBS is recognized as one of the 2021 UKs Best Workplace among 51 UK based large organizations recognized by its employees as an organization that promotes a healthy workplace culture through trust, pride, and camaraderie.

Our team is the middleman between the Suppliers to the NHS who can be providing them with anything from bread for the canteen to Life Support machinery. Our job is to provide them with updates on the status of their invoices and if payment is on its way. Whilst we do this, the NHS can then focus their time and energy on providing the care and treatment required by their patients.

Our team is a solid starting point for anyone looking to progress into other roles though out NHS SBS and Sopra Steria, with Personal Development greatly supported and encouraged.

**Responsibilities**:

- We are looking for someone with strong customer service skills who can deal with a high volume of calls or webforms whilst providing a high level of accuracy of information to our Suppliers with a right first-time approach.
- We want someone who is a strong team player, who can think outside the box, consider other ways of doing things and strive towards excellence.
- A typical day would be dealing with 40-50 calls (once fully trained and in the job for 3-6 months) and the days can be mixed up with time dealing with webform queries or phones, dependent on availability.

Learn the procedures and understand parameters of producing a quality output.

Process work to the defined level of quality.

**Skills**:

- Able to work in a team or other structured environment.
- Articulate and able to maintain good relationships with colleagues and clients.
- Delivers a high-quality customer service in a professional manner, creating trust and confidence
- Excellent communicator.
- Effective team player, who constantly displays commitment and flexibility.
- Assimilates and applies policies and procedures consistently.
- Accurate and timely delivery of tasks

Thank you

Mansi Gajera(Eden Brown Synergy)

Eden Brown Synergy is an equal opportunities employer.

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