Customer Service Advisor

DescriptionOur contact centre is growing and we are currently recruiting 2 new Customer Service Advisors to join our team We are looking for individuals who are passionate about delivering excellent customer service and always putting our customers first. This is an integral role within the business as you will be the first point of contact for our customers and it is important to us that they receive a first class service and their needs are met. This role provides great career opportunities and access to our bespoke training programme to ensure you are fully equipped to answer all of our customers queries.The role is hybrid - 2 days in the office 37 hours per week Monday to Friday - Please note whilst in training you will be required in the office full time.The contact centre is open between 08:00 - 18:00 you will work on a shift basis each week which will be given to you 4 weeks in advance.About usWe are a social housing landlord and one of the largest housing providers in the region with over 22000 social and affordable homes mainly in the Bradford district. We employ a talented workforce of nearly 1000 people.This year weve launched our five-year Corporate Strategy which runs to 2029. Our purpose is to provide high quality homes services and support to our customers so weve worked with colleagues and customers to find out whats important to them. Our customers sit at the heart of what we do and our colleagues are the people wholl help us achieve our vision which is to create the best customer experience to improve everyday lives.DutiesAs the first point of contact to our customers you will be responsible for providing a range of advice and services with the goal of resolving queries on the first call and reducing the need for customers to call back speak to another person or be passed to a different department.Queries you’ll be assisting withRent payments and rent accounts queriesRepairs and planned maintenance related queriesAntisocial behaviourAllocations and void managementHousing applications and queriesCustomer complaints MP and Councillor enquiriesRequirementsExperience working in contact centre environments and dealing with customer queries across different channels (calls, emails, LiveChat and social media)A self‑starter and team playerAdaptable to change as the role and business develops to continually meet the needs of our customersConfidence dealing with customer enquiries, compliments and complaintsSomeone who can maintain a professional manner and build rapport quicklyExcellent communication and interpersonal skillsAssertive, confident and resilient in dealing with varying customer demands in a calm professional mannerAbility to work to strict deadlines and timekeepingExcellent organisational skillsGood knowledge of office IT systems e.g. Excel, Word and PowerPointA basic DBS check will be required for the successful candidate as part of the pre‑employment process.BenefitsStarting salary of £26,691 per yearSocial Housing Pension Scheme28 days annual leave that increases with service plus bank holidaysOption to buy and sell annual leaveTraining development and qualification opportunitiesOur Hub: our wellbeing and benefits site with exclusive access to discounts and savings (at over 800 retailers)Corporate health scheme membershipAccess to an Employee Assistance ProgrammeCycle to work schemeLocal gym membership discountsA team of trained Mental Health First Aiders who are available for colleagues to contact for supportJoin Our TeamWe’re looking for great people to join us At Incommunities we are committed to creating a workplace where everyone feels valued, included and supported. We actively welcome applicants from all backgrounds, abilities and experiences because we know that diverse perspectives make us stronger.Based in Bradford a city known for its rich cultural diversity we serve vibrant communities. As a social housing provider we are passionate about making a real difference by providing safe affordable homes and improving lives.Our recruitment process is designed to support you every step of the way. If you need any adjustments or assistance just let us know.We’re proud to be a mindful employer committed to mental health and wellbeing. We also hold the Committed Menopause Friendly Accreditation recognising the importance of support in the workplace.Apply early We review applications as they come in and may close the advert before the deadline. #J-18808-Ljbffr