Returns Supervisor

**Office Based (5 Days)**

**Key Skills: Supervision of Technicians (Lighting Technicians, etc), Process improvement and refinement, identify training needs, ensure accuracy of stock and stock flow is accurate and safe, Responsible for tracking missing equipment and communicating where necessary, hit necessary timelines, Liaise with distribution teams, Enhance documentation for training. Health and Safety, Quality Control, Must have excellent communication skills.**

**Excellent + Substantial Benefits**

My client is the rapidly growing European subsidiary of a global Film company who specialise in lighting, rigging, generators, etc. They also own film studies as well as facilitate studios for other organisations.

They seek a reliable, self-motivated individual to work as a Returns Supervisor (Lighting) as part of their operations department. You must be able to provide clarity when delegating instructions. You need to be highly organised and disciplined. You will elevate and maintain the Returns Department in the companies’ culture and operation. You will be supporting processes and procedures, assisting teams, customers and managers.

**Key Duties**

As the Returns Supervisor you will be playing a pivotal role within the operations of the company and be responsible for, but not limited to:
The overall supervision of the department and technicians within the department to include agency staff, lighting technicians and trainees.

Encourage an ethos of continual improvement and development of the department.

Training responsibilities for the technicians within the department to ensure all technicians can complete all responsibilities to a high standard. Ensuring the inbound stock is captured and the flow of equipment back to departments is accurate, efficient and safe.

Responsible for ensuring all missing and damaged equipment being returned is recorded and channeled to the appropriate departments where necessary.

Responsible for ensuring jobs are closed down correctly ensuring timeframes and all information is reported back to the sales team within given time frames.

Liaise with the distribution team to organise trucks to be dropped and collected from the loading bay, ensuring that the identity of each inbound delivery is accurately identified.

Ensure vehicles are unloaded completely and all load straps stay with the trucks.

Demonstrating a positive approach to the company whilst reacting to the high demands of the business.

Ability to manage workload efficiently and meet strict deadlines whilst adhering to the priorities of the business.

Manage returning rental stock effectively to ensure smooth flow of equipment around the department.

Originating and contributing to documentation for training purposes, to include procedures and competency skillsets.

Supervision of technicians:
Ensuring there is always appropriate cover across all shifts within the department and that those providing the cover are suitably trained.

To lead by example and set a high standard of professionalism with time keeping, starting at the place of work for shifts and completion of tasks.

To escalate potential breaches of conduct and areas of concern to the Equipment Control Manager.

To ensure all staff are fully trained to fulfil all roles within the department and to continuously review all existing team members’ competences and where required, retrain to ensure correct use of systems, correct handling of equipment and understanding of all relevant procedures.

To highlight individuals for potential areas of upskilling within the department and across other areas of the business.

Hold weekly toolbox talks with the department’s technicians and ensure relevant documentation/record of those are kept on file.

Leading by example, ensure allocated breaks are adhered to at all times, referring to any consistent offenders to the Equipment Control Manager.

Ensure scanners utilised within the department are controlled accurately, maintained and the correct log ins are used at all times.

Maintain the highest standards of professionalism at all times, communicating calmly and respectfully to Technicians, colleagues and managers. Escalate any issues or concerns in a timely and constructive manner to the Equipment Control Manager.

**Health and Safety**:
To ensure all health and safety policies are followed by all technicians within the department including manual handling, use of mechanical handling equipment and safe unloading procedures.

**Returns Quality Control**:
Ensure stringent quality control procedures are followed and enhanced where possible at all times.

**Person Specification**

Must be IT literate with a good understanding of Microsoft Word and Excel.

Able to learn the stock control inventory system.

Must be able to confidently communicate with clients receiving instruction and giving advice.

Be able to build strong working relationships with colleagues.

To be able to work under pressure and to challenge deadl