Customer Service Advisor

2 weeks ago


Swanley, United Kingdom Sharp UK Full time

Brand new opportunity for a **Customer Service Advisor **to join the friendly team at our Swanley office (BR8 8TJ)

Excellent opportunity for future progression

Working hours are Monday to Friday 8.30- 5.00 or 9.00-5.30 - flexibility needed at times.
Own transport is recommended for getting to the office, and we have parking on site.
Hybrid working ( 3 days office and 2 days working from home) is available after successful training/probation

**Responsibilities**:

- First line contact in responding to customer requests/queries and complaints in an efficient and professional manner.
- Processing requests for consumables and recycling boxes.
- Logging engineer visits or helpdesk telephone support calls
- Triaging calls using our fault finder app, where possible offering remote assistance to solve the issue rather than allocating to engineer or helpdesk.
- Where appropriate pass requests for consumables/engineer visits to sub-contractors, liaising and following up until call completion, keeping notes on our system up to date and keeping customers updated.
- Investigating order discrepancies, such as undelivered orders/parts to ensure accurate billing and dispatch.
- Escalating customer issues with management when the need arises.
- Staying up to date regarding company’s products, services, and policies by attending training sessions both online and in person
- Ensuring that you accurately comprehend customer’s requests and issues by confirming and clarifying information. Keeping the in-house system updated.
- Maintaining accurate customer records in a customer management system and completing call notes and records where needed

**Person Specification**
- Proven customer service/customer support experience.
- Strong analytical and problem-solving skills to correctly identify issues and determine the most effective solutions.
- Stamina to handle high volumes of calls and consistently provide excellent service.
- Good demonstrable literacy skills, written and oral.
- Highly organised with great attention to detail
- Proactive and flexible with the ability to work on own initiative.
- Proficient in Outlook and Word.
- Basic understanding of Excel/SAP would be advantageous.

**About Sharp Business Systems UK Plc**

As part of the globally recognised and trusted Sharp Corporation, we are at the forefront of technical innovation ensuring that we can fulfil all printing and copying requirements.

Our current portfolio of hardware products ranges from space-saving MFPs through to exceptionally versatile high-speed production print systems. We also supply a wide range of software solutions, which combines with our premium level service support to offer our customers a powerful Managed Print Service (MPS). Our IT Services support organisations of all sizes in building and maintaining a reliable and resilient IT infrastructure.

**Job Types**: Full-time, Permanent

**Benefits**:

- Additional leave
- Company events
- Company pension
- Employee discount
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Referral programme
- Sick pay
- Store discount

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Kent, BR8 8TJ: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 2 years (required)

Licence/Certification:

- Driving Licence (required)

Work Location: In person



  • Swanley, United Kingdom Everyone Active Full time

    **CUSTOMER SERVICE ADVISOR** **White Oak Leisure Centre** **Full time position** **Everyone Active is currently seeking an ambitious and self-motivated Individual to take on this role who is ready to embrace our brand mission of 30 minutes of activity 5 times a week** **We need a Customer Service Advisor who will** - Be passionate about promoting our...


  • Swanley, United Kingdom Swan Mill Paper Company Ltd Full time

    Join a really friendly team in Swanley as a Customer Services Advisor! We will consider either full-time or part-time work. Overall, the job involves dealing with a wide variety of enquiries from sales to service: - Accurately processing orders - Solving issues whilst delivering great customer service. KEY SKILLS & EXPERIENCE: - Recent customer service...


  • Swanley, United Kingdom Insight Select Ltd Full time

    **Parts and Service Advisor / Swanley, Kent / £23,000 - £25,000 / Office based** **Overview**: My client, a fantastic organisation based in Swanley are seeking a Parts and Service Advisor to join their fast growing team on a permanent basis. **Role & Responsibilities**: - Liaise with service providers, placing service calls and managing the process from...

  • Customer Advisor

    2 weeks ago


    Swanley, United Kingdom Sharp UK Full time

    We have great opportunity to work as a **Customer Advisor **at our **Swanley Office**. We will give you all the product and system training you will need but as this is a fast-paced role where you have to think on your feet it is essential that you have previous experience working in a customer service focused role and have good administration and diary...


  • Swanley, United Kingdom Evolve Pensions Full time

    We are now looking for 2 x Customer Service Advisors to join our team on a fixed term contract of 6 months with possible extension. **Position overview**: **Main role responsibilities**: These include but are not limited to: - providing support in migrating pension scheme employers onto an employer portal. - providing full support and training to employers...


  • Swanley, United Kingdom Evolve Pensions Full time

    **About us**: Evolve Pensions is the sponsor and in house administrator for The Crystal Trust, an authorised Master Trust. We are project specialists, consultants and administrators working to protect and enhance the benefits of hundreds of thousands of pension scheme members. **Position overview**: **Main role responsibilities**: These include but are not...

  • Trainee Parts Advisor

    17 hours ago


    Swanley, United Kingdom Jago Consultants Full time

    Job DescriptionTrainee Parts Advisor Needed – New job just in!! My client is a Main dealership who are looking to recruit a Trainee Parts Advisor. Salary: £20,000 Hours: 8:30am – 5:30pm Monday to Friday every other Saturday 8:30am – 1pm Location: Orpington / Bromley / Swanley Working within a busy department, you will be focused on delivering a...

  • Parts Advisor

    3 days ago


    Swanley, United Kingdom Group 1 Automotive Full time

    **Parts Advisor** **Overview** Our Jaguar Land Rover Swanley Trade Hub are actively looking for enthusiastic individuals excited to join our ever-growing automotive family, and if you’re as passionate about cars as we are then we'd love to welcome you to the team where you will be welcomed into a friendly team and be part of our exciting journey. As a...


  • Swanley, United Kingdom Wilko Full time

    **Customer Service Asst. Morning**: - Hourly Rate - ** £9.60** - Location - ** Swanley** - Contract Type - ** Temporary** - Contracted Hours - ** 12** **The Vacancy** At wilko, as a Cleaner, you’ll play a big role by keeping our stores looking fresh as a daisy. Our stores are busy places where people come to tick all sorts of things off their to-do...


  • Swanley, United Kingdom Fawkes & Reece Full time

    Job DescriptionA large Housing Developer have a requirement for a Customer Care Coordinator to join their Customer Care team delivering excellent customer service to homeowners, managing their defect period.Working closely with the Customer Care Manager you will be responsible for delivering a professional, front facing service to their customers throughout...