Customer Service Help Desk Agent

4 days ago


Wetherby, United Kingdom Training at Work Group Ltd Full time

**Customer Service help desk Agent**

We have a vacancy for a full time Support Agent to join Training at Work Group’s head office in Wetherby. This is not a remote position.

Training at Work Group Limited is one of the UK’s leading providers of First Aid, Health and Safety, Food Hygiene and Fire Marshal trainers. We help businesses protect their employees by having qualified first aiders and industry specific health and safety personnel fully trained within their organisation.

The Technical Support Agent role will involve answering support tickets, live chats and support calls as part of the main tasks throughout the day. You must be organised, efficient and customer-focused.

**Responsibilities and Duties**

The day to day job will involve answering support tickets, live chats and support calls for our E-Learning clients. You must have a pleasant demeanor and thrive on solving problems.
- Communicating with customers
- Communication with our in house E- Learning Account Managers
- Resetting passwords, troubleshooting, adding/removing learners.
- Viewing customers orders/making changes to customers details Wordpress

**Experience Desirable but not essential**
- Zendesk for support tickets and for chat.
- You will have experience of a LMS system
- Wordpress
- Google Docs
- Google Mail

**Essential Requirements**
- Polite, industrious and professional at all times
- Security-conscious
- Living in the UK (and have the right to work here)
- A good attitude to work and colleagues
- Enjoy working in an office environment

**Benefits**
- Company events
- No weekend working
- Great Modern office environment with a positive, fun and friendly team
- Free parking in Wetherby
- 28 days holiday + Birthday off
- Kitchen/ Break out area
- Regular supply of snacks and treats

Pay: £21,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Free parking
- Gym membership
- Wellness programme

Schedule:

- Monday to Friday

Work Location: One location

Reference ID: Customer Service help desk Agent



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