Night Auditor

3 days ago

Southampton, United Kingdom Grand Hotel Excelsior International Ltd Full time

SUMMARY

The Hotel Porter will be responsible for carrying out the duties of the front desk agent (such as check-ins, check-outs, room changes, dealing with emergency situations, performing wake up calls, and handling customer complaints). Furthermore, the Hotel Porter will ensure the Hotel is kept safe and secure overnight and make sure the hotel is ready for our guests in the morning.

RESPONSIBILITIES
- Welcoming guests, and checking guests in and out, taking payments and returning deposits
- Providing friendly and courteous service to external visitors and internal staff
- Taking restaurant reservations and bookings for special occasions (afternoon tea, entertainment nights, etc.)
- Responding to guest requests and making sure they are comfortable throughout their stay
- Reporting maintenance concerns to the maintenance team
- Understanding and executing fire safety/emergency procedures
- Maintaining the cleanliness of the reception area, lobby, and other public areas
- Processing wake-up call requests
- Helping staff to set up rooms or move furniture
- Ensuring the safety of guests by, for instance, placing and removing signage that indicates wet floors or paint
- Patrolling the hotel and premises for security checks
- Preparing hotel reports for various departments

SKILLS AND QUALIFICATIONS
- Strong communication and interpersonal skills (strong spoken and written English is essential)
- Listening/active listening skills
- Excellent customer service skills
- Flexibility and the ability to respond appropriately to changing situations
- Problem-solving abilities
- Discretion and sensitivity
- The ability to maintain professional standards under pressure
- Basic IT skills and knowledge of booking systems and software
- Be a 'night owl', who can maintain an efficient pace and positive attitude throughout the night shift
- Must be flexible to work on rota basis
- Language: English required, additional languages highly valued
- Positive, enthusiastic attitude, self-motivated person with the ability to work alone and in a team
- Knowledge of hotel operations, offers and the local area
- Previous experience in Health & Safety and First Aid is desirable

**Job Types**: Full-time, Permanent, Zero hours contract

Pay: £12.00-£12.87 per hour

Expected hours: 16 - 40 per week

Additional pay:

- Tips

**Benefits**:

- Discounted or free food
- Free parking
- On-site parking

Schedule:

- 12 hour shift
- Monday to Friday
- Night shift
- Weekend availability

Work Location: In person

Reference ID: Night Auditor

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