Customer Service Advisor

6 days ago

Newport, United Kingdom Medina Foodservice Full time

**Contact Centre - Customer Service Consultant**

**£16,470 plus + brilliant rewards and recognition scheme**

**25 hours per week**

**Medina Foodservice - Isle of Wight**

This is a Part-time role working **25 hours** hrs per week. The shifts are around 5 hours per day working shifts between 6am-4pm but some flexibility required around busy periods, with working weekends on a rota basis.

At Medina Foodservice we are self-confessed produce fanatics We have an incredible range of fresh and speciality produce from Britain and all over the world.

Medina foodservice, along with Brakes, is part of the Sysco global family meaning our customers benefit from global reach, economies of scale, worldwide insight and all the benefits of a highly successful and professional parent company.

**Key Activities & Responsibilities**:

- Process all orders and collections with accuracy of data entry and fulfilling the requirements of each customer whilst maintaining customer mailbox enquiries.
- Achieving set KPI’S in line with Medina Foodservice requirements. Calls answered in a timely manner in line with company targets.
- Develop and maintain department structure to understand impact of customer service function across the business
- Develop and maintain customer relationships through effective communication, problem solving, and fulfilling business commitments.
- Have a detailed knowledge of allocated customers business, expectations and requirements.
- Act as a first point for any customer issues, investigate as fully as possible and ensure relevant parties are brought into the discussion to find a fast and effective solution.
- Take ownership of customer queries, keeping systems updated and credits/collections booked out in a timely manner, effectively liaise with other departments where necessary.
- Ensure that all customer Comments/complaints/correspondence is processed in accordance with Fresh Direct Customer complaints procedure, and customer specific requirements.
- Communicate with internal departments to ensure processes run smoothly

**Key Attributes**:

- Previous office/customer service environment required
- Passion for excellent customer service
- Excellent attention to detail
- Confident problem solving and decision-making skills
- Self-motivated with a desire to exceed set standards
- PC Literate

**What you'll get**:

- Huge discount on all sorts of lovely food and award-winning products
- Generous holiday allowance
- Recognition awards and Incentives
- Pension
- Real career opportunities - being part of Sysco, the world’s leading foodservice business, opens up a world of possibility
- And much more.

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