Host

**We are searching for a Hosts to coordinate our Guests Experiences**

We are obsessed with fantastic Guest experience and outstanding service and that’s why we are looking for someone who is passionate about hospitality and delivering unforgettable moments every time.

You will be an enthusiastic host for our guests, with the drive to inspire others around you show stopping guest journey experiences. You will also be pro-actively building sales by following standard operating procedures set by our guest experience manager. All of this will be achieved through cover optimisation, end to end management of guest communications and continuous guest care and attention.

The Guest Experience coordinator will handle all guest enquiries so being a self-starter with standout time management skills will be an important part of your day to day.

The important bits;
(The key responsibilities)
- Full Co-ordination of all guest bookings from enquiry through to execution. For larger bookings using the support of Guest experience manager.
- Clear communication and coordination with your team to ensure each guests experience is consistent and effortless. Preparation of all relevant additional items requested by the guests (i.e special occasion cards/ pre purchased upsells)
- Relationship building throughout the guest journey. From welcoming, check ins to final goodbyes.
- Providing leadership & guidance for your team to ensure excellent guest experience delivery throughout.
- Following procedures and following new ways of working to maximize revenue generation whilst enhancing the guests overall experience.
- Full ownership & responsibility of your restaurant space(s).
- Attention to detail is important to us and you will need a sharp eye to ensure your venue is always set and ready

**A bit about us;**

Parogon was founded by a group of local friends who had a passion for hospitality and wanted to bring something special to our local areas. We now have restaurants across Staffordshire, Cheshire, and Shropshire.

We have BIG plans for the future and a track record for internally progressing our people. It’s at the centre of what we do and forms a huge part of our Culture.

We are also recognised as one of the top 20 hospitality companies and one of the top 100 large companies to work for in the UK.

Our Front of House teams are one of the main pillars of our restaurants and are the guardians of the guests experience from start to finish.

**A bit about you;**

Confidence and a willing to learn are key. You will also need a keen eye for detail (our standards are super important, and you will be leading from the Restaurant Floor)

Also working as part of a big team is something you will thrive at, connecting not only with our guests but with your colleagues as well.

If you are passionate about great food, hospitality and want to further your skills and career then Parogon Group is the place for you.

**The Good Stuff;**

Equity is important at Parogon and that means that all our team members receive the following benefits when they join us.
- 100% of Tips go to you (our teams) Potential to earn +£400.00 each month extra
- 30% discount off your food bill when dining at any of our Parogon Group restaurants
- Career focused opportunities for progression within a growing Restaurant Group
- Free food when you work form the menu served the same way as in the restaurant.
- 24hr Access to a dedicated and confidential Employee Assistance Programme
- Social Events throughout the year that celebrate the achievements of our amazing people culminating in our Annual Awards Night

At Parogon Group our mission is to bring joy to our guests through fantastic food and drink, excellent service, and passionate people.

**_
At Parogon we are committed to inclusivity, embracing individuals of all ages, genders, identities, races, sexual orientations, and ethnicities. We foster an environment where everyone, from diverse backgrounds, can find happiness at work._**

INDFOH