Out-of-hours Advisor

6 days ago

Horsham, United Kingdom Hero PA Full time

**About The Company**

Hero PA is a company that provides telephone answering and contact centre services to clients in a variety of industries.

Our service is a wonderful combination of professionalism and efficiency matched with friendliness and a desire to help, the sole aim of which is to make the lives of our clients easier and their customers experience seamless and timely.

We’re a professional organisation with a modern approach. We have a high passion for tech and are always looking for new trends and technologies to push businesses forward, making this a really exciting place to be.

The office is in Horsham, and it’s a hub of activity The atmosphere is professional yet relaxed, no suits and ties here (we’ll provide you company polos and fleeces), you get your own workstation, with all the kit you need to deliver a great service and be happy in your space.

This job is all about handling the inbound and outbound calls on behalf of our clients. You will report to the Director of the company.

Here are the key parts of the job to give you an insight into what you would be doing on a daily basis.
- Be the first port of call for our clients callers, set the tone well with a professional and concise experience.
- Work closely with clients to understand their needs, manage appointments, take overflow calls and relay messages in real-time.
- Ensure our standards of quality and efficiency of service are maintained throughout.
- Have the ability, drive and desire to meet targets for speed, efficiency, and quality.
- Have the ability to build rapport and engagement with customers enhancing their experience.
- An excellent telephone manner, professional yet friendly, with a clear and appropriate tone always.
- High levels of attention to detail.
- High levels of computer literacy.
- Self-motivated and have initiative.
- Be organised with an ability to think quickly and multitask.
- Be flexible, this is a fast-paced operation that requires us all to be agile and dynamic.
- A minimum of 35 WPM typing speed is required in this role and you must be confident with using a Windows Computer.
- Reliability and timekeeping are important factors of your role.
Previous customer care, call centre, or answering service experience is desired but not essential.

**The Package**
- 24x7 Telephone Employee Assistance Program
- Regular company social events
- Wellness Program
- Counselling
- Pension (if eligible for auto-enrolment)
- Random acts of kindness (you’ll learn all about these when you get here)

**Salary**: £9.00 per hour

**Job Types**: Full-time, Permanent

**Salary**: £9.00 per hour

**Benefits**:

- Casual dress
- Company events
- Wellness programmes
Schedule:

- 12 hour shift
- Day shift
- Holidays
- Night shift
- Overtime
- Weekend availability
Ability to commute/relocate:

- Horsham RH12 1SL: reliably commute or plan to relocate before starting work (required)
Work authorisation:

- United Kingdom (required)
Work remotely:

- No

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