Service Advisor

1 week ago

Workington, United Kingdom Protyre Autocare Full time

Protyre Autocare are looking for an enthusiastic **Retail Assistant / Service Advisor** to join our growing team. We are a fast-growing national automotive company offering superb training and development opportunities.

Reporting to the Centre Manager you will be responsible for dealing directly with customers both in person and on the phone, to help deliver the company business objectives, whilst ensuring a high level of customer service.

**Location**:_**Protyre Workington - Lillyhall**_

**Benefits**:

- A chance to earn a regular bonus.
- Career development: we offer a variety of fully funded IMI courses, including management courses.
- Staff discounts on servicing, tyres, and MOTs
- Retail vouchers, Finder’s fee, Life Insurance, Pension, Eye Care Vouchers, Buy/Sell Holiday, Flu Jab, Employee Assistant Program
- Long Service Recognition, Enhance Maternity and Paternity, Cycle to Work, Charity Match.
- Employee of the month; a chance to win a £50 voucher
- Centre of the month; a chance to win a race at your local go-karting track.

**About you**:

- Excellent customer service skills
- Excellent phone etiquette
- Previous administration experience
- The willingness to constantly learn and improve your knowledge
- The ability to act on your own initiative and take responsibility for the quality of your work
- Automotive knowledge preferred but not essential
- Full valid Driving Licence

**About the role**:

- Booking vehicles into diary
- Meet & Greet customers
- Ordering parts into centre
- Delivering customer contact to a high standard.
- Work in a safe manner and always comply with health & safety regulations.
- Make customers and/or management aware of any additional faults on the vehicle.
- Carry out other duties as you may reasonably be called upon to perform

**Why join Protyre Autocare?**

Protyre Autocare is the UK’s fastest growing supplier and fitter of tyres and automotive services, fitting over 1 million tyres every year through our fast-fit centres. We offer a wide variety of careers from Administrative to Mechanical, Digital to Financial and many other exciting roles within the motor industry. Protyre Autocare is the retail branch of The Micheldever Group. Micheldever Tyre Services (MTS).

Pay: £28,000.00 per year

Additional pay:

- Bonus scheme

**Benefits**:

- Company pension

Schedule:

- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Workington CA14 2TQ: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Do you have a good understanding / knowledge of the Automotive industry?

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)
- Sales: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

Reference ID: NOV24/AO/RA/WORKINGTON

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