Director, Ets

**Location** Macclesfield, England, United Kingdom

**Job ID** R-227444

**Date posted** 22/05/2025

AstraZeneca is a global, innovation-driven biopharmaceutical business that focuses on the discovery, development and commercialization of prescription medicines for some of the world's most serious diseases. But we're more than one of the world's leading pharmaceutical companies. At AstraZeneca, we're proud to have a unique workplace culture that inspires innovation and collaboration. Here, employees are empowered to express different perspectives - and are made to feel valued, energized and rewarded for their ideas and creativity.

The AstraZeneca IT function has undergone significant IT transformation to improve performance and perception of IT and is now focusing on being digital to deliver business values along with delivering a great experience and overall service excellence as part of our IT Strategy. AstraZeneca’s Workplace & Enterprise Services function is committed to deliver excellent service and technologies to ensure our IT services meet current and future business needs.

The Workplace & Enterprise Services (WES) team is accountable for:
Ensuring our workforce has the right tools and services to be most effective in their workplace. This includes end user devices and operating systems, printing, collaboration tools and conferencing. All of which must work seamlessly and continue to be current and relevant to the business.
- The provision of Enterprise Management, Monitoring and Security tools used across the broader AZIT organization, driving availability through proactive, pre-emptive management of our infrastructure.
- The Enterprise Service Management platform (ServiceNow), driving and delivery automation and optimization to ensure that our processes are as efficient and effective as possible.
- Lifecycle and currency across our infrastructure, including End User, Server and Networks environments.

The Service Asset & Configuration Management (SACM) function is accountable for Hardware and Software Asset Management and the Configuration Management Database that underpins IT Service Management for AstraZeneca.
- Hardware Asset Management defines and governs against the global standards for hardware asset lifecycle from cradle to grave, across all Infrastructure asset classes including, Server, Network, Laptop, Desktop, Video Conferencing & Mobile devices, effectively leading risk.

**Key Accountabilities**:

- Defines the short-, medium
- and long-term strategy for the CMDB (ServiceNow & Flexera).
- Chair various governance boards focusing on the CMDB and Management of Assets.
- Accountable for the end-to-end governance for Software and Hardware asset management, using discovery and automation tools to ensure accuracy and auditability.
- Accountable for delivering a CMDB and asset register that is accurate, effectively controlled and updated to ensure efficient and effective management of the IS estate.
- Accountable for supervising internal audits and running the plan to address findings.
- Implement appropriate service asset and configuration policies and standards as required.
- Engage team members across AZ IS to highlight the importance and value that can be delivered by the CMDB.
- First point of escalation for any issues related to the quality of data in the CMDB. Accountable for ensuring initiatives are delivered to improve data quality.
- Proactively drive improvements in service asset and configuration service, processes and procedures.
- Responsible for defining and governing performance metrics required to lead team performance and ensure effective delivery.
- Accountable and responsible for working with the Business Performance team to track and realise the benefits case stated for the CMDB.
- Run governance and plans releases to ensure the configuration of Service Management toolset meet the needs of key partners, including Process Leads.
- Defines and agrees priorities and roadmap for the ServiceNow, Flexera and CMDB.
- Ensures continual Service Improvement methodologies are followed and continually measured
- Recommends and implements enhancements, upgrades and fixes to the ServiceNow & Flexera tool set such that there is mínimal unplanned impact on user operations.
- Demonstrable experience operating and maintaining Asset Management and CMDB (ServiceNow & Flexera Preferred).
- Experience leading and developing Config management strategies in a global organisation.
- Excellent stakeholder management and experience working and dealing with suppliers and vendors.
- Technical knowledge of the ServiceNow platform is an advantage.
- Great communication, facilitation and relationship building skills with the ability to work with others to achieve objectives.
- Demonstrable ability to work effectively in a matrix organization.
- Experience in a globally distributed team environment.
- A self-starter with high levels of drive, energy, resilience and ability to take the initiative.
- Ab