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Service Advisor
2 weeks ago
**About us**
Here at Vertu Jaguar Land Rover Nelson we have a fantastic opportunity for a Service Advisor to come and join our team and help deliver the outstanding customer service that represents this prestigious brand. If you would like the opportunity to join one of the largest Motor Retailer's in the UK, then this could be the role for you
We will reward you well with a competitive basic salary up to £28,800 and an OTE of up to £31,300 depending on experience
**About the Role**
The Service Advisor role is one of the most exciting and important roles in our dealership. Like us, you know that customer service isn't just about providing a service - it is about building warm, trusted relationships. The role holder acts as the relationship manager between the customer and the workshop, ensuring our customer satisfaction levels are outstanding. You will be responsible for setting customer expectations and keeping in touch with them throughout the service or repair of their vehicle, up selling additional products and follow-up with the customer to ensure they are happy with the work carried out.
**About You**
For this role, we are ideally looking for you to have previous service advisor experience; but this is not essential. Customer focus, relationship maintenance and communication skills are of paramount importance, as is the ability to work in a fast-paced environment whilst meeting targets and deadlines. In addition, you will have excellent time management skills and have a proactive approach to customer service.
**What you can expect**
We are proud to be the Motor Retailer who invests more in our colleague's personal development than any other, so if you are successful, you can look forward to on-going training opportunities that provide you with the right career path, career progression and a range of benefits you would expect from an employer of choice which includes:
- 25 days holiday rising with length of service - plus bank holidays
- Access to our online rewards platform giving you cash back and discounts for multiple retailers
- Preferential Service Rates
- Colleague Purchase Scheme
- Share Incentive Scheme
- Pension
- Enhanced Maternity
Job Reference: JLR00798
