Wellocks - Nelson (England) - Customer Service Advisor

24 hours ago

Nelson, United Kingdom William Jackson Food Group Full time

**Customer Service Advisor - Competitive Salary - Nelson, Lancashire**

**About the role**

This is an exciting opportunity for a Customer Service Advisor to come and join our Chef Support Team. As a Customer Service Advisor, you will provide excellent customer service to both our restaurant customers and your colleagues within the business. You will be working in a fast paced environment, whilst still maintaining a professional and friendly approach.

**What you will do**:

- Accurately record and log interaction with customers, update account information and retrieve this information to create reports.
- Keep sensitive information and financial records private and confidential.
- Work to maintain best practices for efficient communication with customers.
- Maintain up to date knowledge of company rules and policies to address issues such as returns, poor quality products and wrong, missing or delated deliveries and be able to inform the customer properly.
- Address customer questions about new products, services, promotions or sales.
- Meet regularly with the team lead to give feedback in order to help improve customer service culture, response times and tools to improve staff experience.
- Contribute to bottom line sales by increasing customer satisfaction.
- Carry our other roles within the department as and when needed.

**What you will need**:

- Methodical with excellent organisational skills.
- Strong attention to detail with the ability to produce high quality & highly accurate work.
- Able to work well under pressure and to tight deadlines.
- Ability to work under your own initiative with mínimal supervision.
- Excellent verbal and written communication skills.
- IT literate with Microsoft Office knowledge inc. Excel.
- Flexible and professional approach.
- A team player with a strong ‘can do’ attitude.

**About us**

Wellocks, is one of the leading UK food distributors in the hospitality industry. We provide fruit, vegetables, dairy, eggs, poultry, meat, store cupboard essentials and everything else chefs will need in their restaurant kitchen. Thanks to our highly skilled team, we also offer pre-prepared veg and freshly-made pasta which is a key part of our service.

From our humble beginnings in 1961 supplying potatoes to local pubs and restaurants, 60 years later we now supply over 1,200 restaurant kitchens across the country with amazing ingredients.

We’re proud to be part of the William Jackson Food Group, a dedicated family-owned food business which started in 1851. Our sister businesses are Abel & Cole, Jacksons Bakery and Belazu. Family values and the commitment which comes with such a long-standing business are rooted in our culture here at Wellocks.

**Contact information**:
Anna Heyworth

  • Night Warehouse Team Leader

    7 days ago

    Nelson, United Kingdom Wellocks Full time

    **Night Warehouse Team Leader - Lomeshaye Industrial Estate, Nelson - Competitive Salary** **About the role** You will be responsible for leading the daily operations within your team to ensure accurate and timely picking processes of all orders with maximum efficiency, as well as providing coaching assistance to team members. You will also be responsible...

  • Van Driver

    7 days ago

    Nelson, United Kingdom Wellocks Full time

    **Van Driver - Nelson Depot** This role will require a start time of **4:00am-5:30am **with a finish time dependent on when your last order in delivered and you return to the depot. You will be working **5 out of 6 days Monday to Saturday, inclusive of Bank Holidays.** You will work as part of our Depot Team to ensure that all orders are delivered to our...

  • Warehouse Operative

    2 weeks ago

    Nelson BB SH, United Kingdom Wellocks Full time £15,000 - £25,000 per year

    Warehouse Operative - Nelson, Lancashire - £13.51 per hourAbout the roleWe are looking for a Warehouse Operative to support the Warehouse Days team in replenishing produce on the department, adhering to our high food safety and health and safety standards.What you will do:Health and Safety/Food Safety· Ensure that hygiene standards are at all times...

  • Night Office Customer Service Representative

    7 days ago

    Nelson, United Kingdom William Jackson Food Group Full time

    **Night Office Customer Service Representative - Nelson, Lancashire** **This role is part time, working 18 hours per week. Shifts will be worked on Sunday, Monday and Thursday with a start time of 4:00pm.** **What you will do**: - Accurately enter customer sales orders on to the Wellocks system. - Ensure orders are entered in the correct priority order to...

  • Customer Service Advisor

    2 weeks ago

    Nelson, United Kingdom Therapy Assist Ltd Full time

    We are looking for customer service advisors to join our growing team at our prestigious office in Nelson As a customer service advisor, your job will be to assist clients with their enquiries and liaise with team members to ensure that weekly targets are achieved. Your job role will include: - Working with teams members to achieve daily and weekly...

  • Inbound Telesales/customer Service Advisor

    3 days ago

    Nelson, United Kingdom Therapy Assist Ltd Full time

    We are looking for inbound telesales/customer service advisors to join our growing team at our prestigious offices in Nelson! As a inbound telesales/customer service advisor, your job will be to assist clients with their enquiries and liaise with team members to ensure that weekly targets are achieved. Your job role will include: - Contacting clients who...

  • Maintenance, Nelson Manor

    5 days ago

    Nelson, United Kingdom Nelson Manor Nursing Home Full time

    We are seeking a dedicated and skilled Maintenance Person to join our team at Nelson Manor. This role is essential in ensuring the smooth operation of our facilities by performing various maintenance tasks. The ideal candidate will possess a strong mechanical aptitude, excellent problem-solving skills, and the ability to work independently and as part of a...

  • Customer Service Advisor

    23 hours ago

    Nelson, United Kingdom Therapy Assist Ltd Full time

    We are looking for customer service advisors to join our growing team at our prestigious offices in Nelson! As a customer service advisor, your job will be to assist clients with their enquiries and liaise with team members to ensure that weekly targets are achieved. Your job role will include: - Contacting clients who have made online enquiries -...

  • Business Development Manager

    24 hours ago

    Nelson, United Kingdom William Jackson Food Group Limited Full time

    Business Development Manager - North West and Midlands - Competitive SalaryWe have an exciting opportunity for someone to join Wellocks in the Business Development team. Reporting to the Head of Business Development, we are looking to recruit a Business Development Manager to support our customers in the North West and Midlands region. This role requires...

  • Care Assistant, Nelson Manor- Nights

    2 weeks ago

    Nelson, United Kingdom Nelson Manor Nursing Home Full time

    Nelson Manor Care Home has vacancies for a Care Assistant on nights. If you have a Health and Social NVQ or willing to work towards one, are able to communicate effectively at all levels and have a genuine interest in working with the elderly vulnerable service user group, you must apply and join our top class team. Shifts are 12 hours for three days per...